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Patient Support Representative - Work From Home - Remote Eligible
Manage patient enquiries and schedule appointments efficiently from home
Remote
Junior
16 hours agoBe an early applicant
Twoconnect
A provider of IT consulting and integration services specializing in Microsoft technologies and cloud solutions based in Australia.
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Patient Support Representative
Join a chiropractic clinic in Canberra as a Patient Support Representative. Manage enquiries, schedule appointments, and support patients with care and professionalism in a friendly, health-focused environment.
Responsibilities include:
- Responding to and converting enquiries received via phone, email, forms, and other marketing channels.
- Providing information about chiropractic services and addressing patient questions or concerns.
- Managing incoming leads, following up professionally, and leveraging sales skills.
- Reactivating previous patients through proactive outreach campaigns.
- Maintaining accurate records of all enquiries and interactions in the lead management system.
- Tracking and reporting on lead conversion rates and other key metrics.
- Scheduling initial consultations and follow-up appointments for new and existing patients.
- Coordinating with chiropractors and clinic staff to ensure smooth scheduling.
- Handling payment transactions for consultations and treatments.
- Providing detailed information about pricing and payment options.
- Delivering excellent customer service to ensure a positive patient experience.
Additional duties include:
- Supporting data input for key practice statistics.
- Assisting with social media administration and related marketing tasks.
- Performing other role-specific duties as required.
About Twoconnect
A provider of IT consulting and integration services specializing in Microsoft technologies and cloud solutions based in Australia.