View All Jobs 124838

Patient Support Representative - Work From Home - Remote Eligible

Reactivate past patients through proactive outreach and re-engagement campaigns
Remote
Entry Level
1 month ago
Twoconnect

Twoconnect

A provider of IT consulting and integration services specializing in Microsoft technologies and cloud solutions based in Australia.

Chiropractic Front Desk Representative

Respond promptly and professionally to enquiries via phone, email, online forms, and other marketing channels.

Provide clear and compassionate information about chiropractic services, addressing questions and concerns with empathy.

Manage incoming leads and conduct timely follow-ups to maximise engagement and conversion.

Reactivate past patients through proactive outreach, re-engagement campaigns, and regular communication.

Accurately record and update all interactions in the lead management and CRM systems.

Track, analyse, and report on lead conversion rates and relevant performance metrics.

Schedule initial consultations and follow-up appointments, ensuring coordination with clinic staff and chiropractors.

Handle payment transactions, provide transparent pricing information, and guide patients through payment options.

Follow all scripts, procedures, and internal systems with precision to ensure consistency and compliance.

Maintain a disciplined and efficient approach to daily tasks and workflows.

Deliver exceptional customer service and uphold a patient-first experience at every touchpoint.

Address complaints or issues with professionalism, escalating complex matters when required.

Perform additional clinic support and administrative tasks as needed.

Other role specific duties as they arise.

+ Show Original Job Post
























Patient Support Representative - Work From Home - Remote Eligible
Remote
Support
About Twoconnect
A provider of IT consulting and integration services specializing in Microsoft technologies and cloud solutions based in Australia.