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Operations Assistant (e - commerce | Retail Fashion) - Work From Home - Remote Eligible
Coordinate cross-functional teams to improve e-commerce order processing efficiency
Remote
Mid-Level
18 hours agoBe an early applicant
Twoconnect
A provider of IT consulting and integration services specializing in Microsoft technologies and cloud solutions based in Australia.
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Operations Assistant
The Operations Assistant plays a vital role in supporting e-commerce operations by providing end-to-end assistance across administration, customer service, order management, systems maintenance, and project coordination. This role requires a versatile individual with excellent communication skills, critical thinking ability, and a proactive approach to problem-solving. With a wide variety of ad hoc projects, the Operations Assistant ensures seamless day-to-day operations while enabling the business to scale efficiently.
Responsibilities include:
- Review, process, and manage daily customer order queries.
- Act as a liaison between customers and internal teams for inquiries, order updates, and escalations.
- Ensure timely follow-up on tickets, questions, and critical customer communications.
- Manage calendars, inboxes, and travel arrangements for senior staff.
- Support filing, record-keeping, and document management, implementing improved systems for efficiency.
- Prepare reports and compile information into polished PDF documents.
- Provide PA support, ensuring smooth day-to-day operations for leadership.
- Maintain NetSuite and Shopify daily.
- Support integration and maintenance of customer service platforms (e.g., Gorgias).
- Handle inbound and outbound communications with professionalism and accuracy.
- Support communication outreach campaigns, including customer updates and project-based communications.
- Liaise with internal and external stakeholders across multiple time zones.
- Provide hands-on support with ad hoc projects and seasonal initiatives (e.g., November/December Christmas campaigns).
- Assist in tracking project deliverables.
- Support business-critical projects across operations, customer support, and business development.
- Collaborate with leadership on business improvement projects and operational strategy.
- Other position-level duties as instructed by the CEO.
Operations Assistant (e - commerce | Retail Fashion) - Work From Home - Remote Eligible
Remote
Operations
About Twoconnect
A provider of IT consulting and integration services specializing in Microsoft technologies and cloud solutions based in Australia.