Operations Manager - Remote Eligible

Operations Manager

Two is bringing the very best of B2C e-commerce to B2B. We're passionate about building solutions that enable B2B Merchants to sell more, faster, and more efficiently. Growing 30% month-on-month, our goal is to become the world's largest B2B payment solution by 2027. We're backed by the very best VCs in the world — raised over €30m from Sequoia, Shine, Local Globe, Antler, Posten and influential angel investors in Fintech.

Two is built by a passionate and energetic team with second-time founders with successful exits. We are a small, but mighty team leading Two into new countries. We have a global mindset, but deeply understand local nuance. We are entrepreneurs at heart, problem-solving to launch new countries end-to-end. We are team players that execute diligently from ideation to reality. We believe in diversity in opinions and ideas and expect all employees to think like an owner.

Two is a remote-friendly company with a flexible working policy that supports both onsite and remote collaboration. For this role, our ideal candidate would be based in Oslo or London.

The Operations team at Two comprises several verticals including Customer Support, Payments, and Collections. We are looking for a highly motivated and detail-oriented Operations Manager to drive operational excellence across our key processes and ensure smooth day-to-day execution as we scale.

This role involves overseeing critical operational workflows — such as payments, collections, and related financial processes—while continuously improving efficiency, accuracy, and compliance. You'll be responsible for identifying opportunities for automation and leveraging AI-driven tools and insights to enhance decision-making, streamline processes, and improve performance across teams.

Success in this role requires strong analytical, communication, and leadership skills, along with a structured approach to problem-solving and a proactive mindset for continuous improvement.

Responsibilities:

• Oversee and optimize core operational processes across multiple verticals, including payments, collections, and related support functions. Develop, document, and refine operational policies, procedures, and workflows to improve accuracy, scalability, and efficiency.
• Identify and implement automation opportunities, including AI-powered solutions that enhance process efficiency, forecasting, and decision support. Monitor operational performance through data-driven KPIs and SLAs, ensuring consistency and accountability across teams and partners. Lead and deliver non-technical projects focused on operational or commercial improvements.
• Collaborate cross-functionally with finance, product, engineering, and customer support to ensure seamless execution and continuous process improvement.
• Support servicing agents with complex queries and automation challenges, helping remove blockers and enabling higher efficiency across teams.
• Maintain compliance with relevant laws, regulations, and internal risk policies.
• Act as a key contributor to the wider operations strategy, helping shape how Two delivers a best-in-class experience to customers and partners.