Software Engineer (L2) - Remote Eligible

Software Engineer (L2)

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

Join the Team as Twilio's Next Software Engineer (L2), Data Platform, Bangalore, India

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the Job

This position plays a crucial role in building a scalable, reliable, and efficient data platform that enables users to extract valuable insights from vast amounts of distributed data. As part of the team, you will contribute to creating the data backbone that supports key strategic decisions for our company and customers.

You will work closely with experienced engineers, learning best practices in software development and data systems, and contributing to projects that directly impact the success of our platform.

Responsibilities

In this role, you'll:

• Design, develop, test, and deploy features and services in AWS cloud environments.
• Ensure the reliability of your services, including responding to incidents, participating in on-call rotations, and conducting post-incident RCAs.
• Meet the Definition of Done for all software you build, while continuously improving and reducing technical debt.
• Write and maintain automated unit and integration tests within a continuous integration and delivery (CI/CD) environment.
• Manage tasks and collaborate effectively using GitHub, Jira, and the team's build and deploy systems.
• Actively collaborate with Product and other teams to influence and improve the service or platform.
• Participate in design discussions, code reviews, backlog grooming, and Agile ceremonies, ensuring sprint commitments are met.
• Troubleshoot and resolve issues independently or with your team in your domain.
• Take responsibility for documenting the projects and processes you work on.
• Quickly acquire new technical skills and adapt to the fast-paced, disruptive industry landscape.
• Troubleshoot and debug to ensure smooth application performance.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 2-4 years of proven experience as a Java Developer, with an in-depth knowledge of the Java programming language and its ecosystem.
• Knowledge of Python programming, with the ability to write clean, maintainable, and efficient code, and utilize its libraries and frameworks effectively.
• Strong experience building resilient, high-throughput microservices and distributed systems, with a deep understanding of the microservices architecture.
• Hands-on experience with SQL/NoSQL databases, and caching mechanisms (e.g., Redis, Memcached).
• Proficiency in AWS, GCP, or other public cloud platforms, with knowledge of cloud-native design patterns and services.
• Containerization expertise with Docker and Kubernetes, including orchestration and scaling of services.
• Familiarity with modern automated testing frameworks and CI/CD pipelines, ensuring high-quality and seamless software delivery.
• A strong advocate for best engineering practices, including test-driven development (TDD), security-first approaches, and automation throughout the development lifecycle.
• Ability to analyze and troubleshoot complex production issues, with a proactive approach to problem-solving.
• Experience with Agile methodologies such as Scrum and a deep understanding of iterative development and continuous deployment strategies.
• Excellent communication skills, with the ability to convey technical concepts clearly in both written and verbal formats.

Desired:

• Experience with observability tools (e.g., Prometheus, Grafana, Datadog) for monitoring microservices and distributed systems.
• Familiarity with DevOps principles and infrastructure as code (IaC) using tools like Terraform or CloudFormation.
• Knowledge of API gateway technologies and message brokers (e.g., Kafka) for building scalable, event-driven systems.
• Experience with performance tuning and optimizing distributed systems for scalability and fault tolerance.

This role will be remote and based in India (Karnataka, Maharashtra, New Delhi, Tamilnadu and Telangana).

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

About the Team

Our team is responsible for building and maintaining customer-facing, revenue-impacting applications that power critical Twilio experiences. We focus heavily on application development, design best practices, and using modern technologies to deliver scalable, reliable, and secure systems.

We pride ourselves on being a friendly, collaborative, and growth-oriented team, even in a remote work setup. The candidate will have significant opportunities to learn new technologies, contribute to impactful projects, and build expertise in customer-centric application design.