Slot Service Supervisor

Slot Service Supervisor

Level Up the Fun as a Slot Service Supervisor! As our Slot Service Supervisor, you'll be a vital part of our energetic Gaming team, dedicated to creating experiences that keep our guests coming back for more! Your role as a Floor Supervisor/Box Person is crucial: overseeing Slot Service Representatives to ensure all job duties are carried out in alignment with departmental policies, procedures, and goals.

You're not just ensuring smooth operations; you're crafting moments of excitement and delight for every guest who walks through our doors. You'll turn every visit into an unforgettable adventure with your enthusiasm and leadership skills. Apply now and let's make every moment a jackpot!

What does a Slot Service Supervisor do?

• Effectively supervise Slot Service Representatives; ensure all activities and distinguishing job duties are performed according to Turning Stone Resort and Casino departmental policies, procedures, and goals.
• Dedicate time regularly to observe, train, and recognize staff performance and establish clear accountability.
• Manage all aspects of slot operations on assigned shift.
• Enthusiastically support the organization's mission and values and constantly set a positive example in achieving service and performance standards.
• Provide coaching and performance support to other supervisors and slot employees, demonstrating the established standards for leadership success.
• Demonstrate outstanding "First with Our Guests" service skills and assist guests with questions while consistently tracking guest complaints as well as monitoring frequency of guest plays.
• Account for and distribute reports while making accurate inquiries within logs for guest disputes, big wins, call-ins, and hours worked. Demonstrates a thorough knowledge of and follows appropriate tax guidelines.
• Consistently monitor business flow to ensure efficient scheduling of employees.
• Maintain working knowledge of slot machine functions/controls and software updates.
• Maintain communication with all work areas to ensure efficiency and performance standards.
• Assist with wins up to $10,000. Accurately verifies wins, pays guests out, and prepares W2G's.
• Account for and verify all money at the beginning and end of a shift to provide accurate banks. Ensures keys are properly signed in and out, as well as radios.
• Maintain professional rapport and confidentiality in communicating with other departments as required by procedure.

To be successful as a Slot Service Supervisor, you'll need:

• A High School Diploma or Equivalent is required.
• 1 year of previous experience working in Slot operations or player knowledge is required.
• Previous supervisory experience is preferred.
• Demonstrate excellent interpersonal and guest service skills; the position requires constant interaction with guests and employees.
• To possess mathematical ability. Must have cash-handling experience.

What we value:

• Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Benefits

Why choose Turning Stone Enterprises?

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We're also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!