Operations Supervisor - Playon Verona

Operations Supervisor

We're looking for a hands-on Operations Supervisor to lead daily operations and ensure exceptional guest service. This role oversees staff performance, maintains service and inventory standards, and supports training and scheduling needs. The ideal candidate is detail-oriented, team-focused, and committed to creating a welcoming, efficient environment. Experience with F&B operations and gaming procedures is a strong plus.

What does an Operations Supervisor do?

1. Effectively supervises staff and maintains service levels. Consistently demonstrates outstanding guest service skills and always identifies repeat guests. Ensures staff is friendly and welcoming at all times.
2. Maintains knowledge of F&B Operation's internal functions, controls and software updates and takes the initiative to convey pertinent information to employees regarding policy changes.
3. Ensures efficiency and accurate performance standards are met by maintaining communication with all work areas to verify paperwork and inventory controls.
4. Consistently demonstrates outstanding guest service skills and always identifies repeat guests.
5. Takes responsibility for ensuring that employees are trained/developed in Operations and monitors business flow to develop efficient training, break and shift schedules.
6. Is always available to assist team members as needed.
7. Regularly monitors the inventory of all supplies and orders supplies as needed.
8. Understands and maintains the highest quality of food and service levels.
9. Effectively monitors gaming area, ensuring all activities and distinguishing job duties are performed according to policy and procedure.
10. Limits underage access to age restricted areas. Follows all age verification procedures for alcohol/cigarette purchases and gaming activity. Instructs guests in a friendly and respectful manner.
11. Maintains knowledge of slot machine games and accurately instructs guests on their operation, and on any available gaming incentives or promotions. Works collaboratively with Turning Stone staff to include gaming, technical, TS Rewards, and Cage staff to ensure accurate and efficient gaming operations within the store.
12. Participates in jackpot payout process in accordance with internal/department control procedures when necessary.
13. Performs other related duties as assigned.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Work Experience

• A High School diploma or GED equivalent required. A college degree or some level of secondary education preferred.
• Previous supervisory experience and F&B experience; required.
• Above average verbal and written communication skills required.
• Must possess computer skills with knowledge of Microsoft Office.
• Must possess outstanding guest service skills.
• Previous money handling experience with basic math skills required.
• Ability to organize/prioritize and complete multiple tasks simultaneously.
• Ability to make decisions in a stressful environment and accommodate a flexible work schedule.
• Ability to stand/walk for long periods of time and lift up to 31-40 pounds.

What We Value:

• Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Benefits

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We're also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!