Lead Slot Service Representative - YBR Casino
Lead Slot Service Representative
Starting Pay Rate: $16.00 hourly + tips
Sunrise shift available
Responsible for providing efficient service to all guests utilizing slot machines, and ensures machines are monitored on a continual basis for full capacity operation.
What Does a Lead Slot Service Representative Do?
Demonstrates outstanding first with our guests service skills consistently meeting or exceeding guest expectations.
Continually educates and answers guests' questions about gaming machine functions and payouts; accurately informs guests of the benefits of the TS Rewards card and promotes the loyalty program.
Enthusiastically promotes departmental and property-wide promotions with all guests.
Promotes positive guest relations through prompt, courteous, and efficient service.
Provides leadership for Slot Operations in the absence of a supervisor.
Who We Are:
We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.
Work Experience:
To be successful as a Lead Slot Service Representative, you'll need:
A High School Diploma or High School Equivalency Diploma; required.
To demonstrate excellence in a guest service role and previous experience working with slot machines or basic slot play knowledge; preferred.
Must possess basic math and computer skills, with previous money handling experience preferred.
The ability to operate software to verify wins and print W2Gs is required.
Must be able to speak, read, write, and understand English to complete standard forms and communicate effectively.
The ability to stand/walk for long periods of time and lift up to 41 - 50 pounds.
What We Value:
Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.
Benefits:
Paid weekly
Variety of schedules
Paid time off
Tuition assistance
Career-building professional development
Discounts from dining to fuel to concerts
Team member appreciation events
Quality healthcare and dental benefits
A robust 401k retirement plan
Dealer School
Finance Scholarship Program
At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We're also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.
With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!