HR Operations Advisor

HR Operations Advisor

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people's lives. Working in partnership makes it possible to deliver the world's most impactful projects and programmes as we turn challenge into opportunity and complexity into success. Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world's largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

Job Description

We have an exciting opportunity to join our high performing HR team on a 9 month fixed term contract:

• Lead and develop a team of HR Assistants to ensure delivery of day to day objectives, project deliverables as well as on-going individual development.
• Drive continuous improvement, embedding digital tools, automation, and AI where appropriate.
• Manage the day-to-day administration of the end-to-end HR employee lifecycle processes, including onboarding, offboarding and other transactional processes
• Analyse employee data and produce statistical reports for the business
• Develop and maintain HR reporting and dashboards providing analysis about the data and what the metrics are saying
• Provide project management support to the HR team managing projects throughout the year in line with the HR activity calendar
• Monitor and report on KPIs, SLAs, and HR service insights to support data-driven decision-making.
• Act as a senior escalation point for HR issues, applying sound professional judgement.
• Build and maintain strong working relationships with stakeholders and external partners.

Qualifications

Skills & Experience

• Proven leadership within HR/ Shared Services / People Services
• Strong operational HR background
• Ability to manage high volumes of HR queries and inbox management.
• Excellent skills in prioritisation, SLA delivery, and managing conflicting demands.
• Strong knowledge of UK employment law particularly right to work.
• Proven track record in driving team performance and supporting change.
• Ability to use HR metrics and insights to improve service delivery.
• Excellent communication, influencing, and stakeholder management skills.
• Customer-focused approach to HR service design and delivery.
• Experience of HRIS systems and reporting tools

SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.