Senior IT Specialist | Information Services & Support

Senior It Specialist

Canadian Turner Construction Company's Vancouver office is seeking a full-time Senior IT Specialist for our Information Services & Support team. The role requires availability to work on-site or in the head office from Monday to Friday, 40 hours per week, and reports to the Services & Support Manager or the Services & Support Regional Manager. In this role, you will serve as the technical lead, providing primary system support to end-users for voice, data, applications, commercial software, workstation configuration, and problem resolution.

As a Senior IT Specialist, you will:

• Technical lead providing Tier I and Tier II voice, remote, and onsite desktop support for system end-users, and confer with appropriate Information Services (IS) technical or systems team member as needed.
• Contribute to development of IS policies, procedures, security, and standards relating to infrastructure systems, components, applications, and services.
• Participate in IS technology projects and contribute expertise to supply innovation and improvements and conduct validation testing.
• Evaluate hardware, software, and system functional specifications and requirements for local operations and end-users to propose and deliver solutions.
• Collaborate with Procurement team to review vendor contracts and MSAs (Master Service Level Agreements) to determine equipment suppliers and service providers capacity and services, determine cost and gain approval of spend, procure vendor commitments, and ensure delivery locally to end-users.
• Partner with Finance team to ensure appropriate allocation of vendor invoices.
• Lead project manage lifecycle activities of IS technology deployed locally, job site, or at enterprise locations.
• Analyze and provide solutions for technical problems with Local Area Networks(LAN), Wide Area Networks (WAN), and other systems locally.
• Oversee daily system backup performance of local server and other mission critical local infrastructure.
• Oversee analysis and recorded documentation of local technology infrastructure.
• Manage recovery activities from disaster or failure of equipment identified during daily system backups of local server and other mission critical local infrastructure. Collaborate with IS resources and service providers as needed to confirm complete recovery.
• Educate stakeholders to support adoption of IS Technology Services policy and procedures, security, and standards relating to infrastructure systems, components, standard software tool, applications, and services.
• Manage and control hardware and software equipment inventory.
• Manage and deliver large scale projects following IS methodology for change management, scope, schedule, and budget.
• Provide status updates related to technology during IS management meetings.
• Leverage continuous improvement concepts and practices to work efficiently, enhance programs, and to coordinate and reduce waste.
• May manage team of IS professionals, provide direction of work and delegate assignments, and serve as point of escalation for direct reports. Deliver timely performance feedback for team and/or direct reports and contribute to performance appraisals during annual performance cycle, utilize talent management systems, and identify appropriate training to help with development needs.
• Other activities, duties, and responsibilities as assigned.

Is this the right role for you:

• Minimum of 5 years of related experience required, and in pursuit of or with Bachelor's Degree from accredited degree program in Information Services, Computer Science, Operations, Management, or related field of study, or with current Information Technology (IT) certifications such as A+, Network+, or MCP, or equivalent combination of education, experience, and training
• Ticket management system experience
• Extensive knowledge of PC and peripheral support
• Extensive desktop and systems support and troubleshooting knowledge and experience
• Multiple vendor desktop and laptop support experience
• Experience implementing information technology products and services
• Experience applying continuous improvement principles and concepts
• Process and critical thinking skills with sound judgement and decision-making
• Self-starter with project management skills and capable of managing multiple tasks successfully to completion
• Interpersonal skills to engage professionally with individuals across organizational levels, internally and externally
• Ability to maintain confidential information and address, discuss, and explain complex technical concepts to others with varying levels of technology knowledge
• Advanced knowledge of Windows Server Administration and Active Directory
• Advanced knowledge of client server operations, security, networking topology, business recovery and their interrelationships
• Experience with installation and deployment of Windows 10 and 11 operating systems
• Advanced proficiency in Microsoft Office 2016, Office 365, SharePoint, OneDrive, two-factor authentication, data migrations, and Mobile Device Management applications
• Advanced knowledge of telephone equipment, VOIP, LAN/WAN, peripheral network devices, and cellular phone operating systems
• Experience supporting multi-function printers and scanners
• Familiar with Microsoft System Center Configuration Manager
• Supervisory experience desired
• Travel and access to reliable transportation required

At Turner, we appreciate the strength that every member brings. As you offer your unique knowledge and help carry our company forward, we guarantee to support you in your individual growth journey. The annual base salary range for this position may be CA$95,000 to CA$105,000, depending on experience and fit. Besides a competitive base compensation, we offer a thorough benefits program including End of Year Premium Pay, health and dental coverage, RRSP matching, Summer Fridays, gym access, referral bonus program, regular social events, soft and hard skill training opportunities, and much more!

We are always looking for talented people who fit our positive culture and are passionate about what they do! If you feel Turner Construction is the right fit for you, here is how to apply:

• Click APPLY on this posting
• Add your cover letter and resume
• Connect with one of our Turner team members through LinkedIn.

Physical Demands & Work Environments

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing job duties, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk; and hear. The employee frequently views a computer monitor and uses a keyboard. Specific vision requirements include close vision, peripheral vision, depth perception, and the ability to adjust focus.

The role may also require physical activity such as climbing permanent and temporary stairs, using construction personnel hoists, climbing ladders, and navigating active construction sites. Additional physical demands include balancing, stooping, kneeling, crouching, crawling, and maintaining mobility in various environments. The employee must regularly lift and/or move up to 10 pounds and occasionally up to 25 pounds. Travel over short and long distances using various modes of transportation is also required.

The work environment varies and includes both office or remote settings and active construction sites. Office environments typically have quiet to moderate noise levels, while construction sites may involve exposure to moving mechanical parts, high places, fumes or airborne particles, outdoor weather conditions, and the risk of electrical shock. Noise levels on-site can range from moderate to loud. The employee is expected to comply with all company safety policies, procedures, and applicable laws.

Thank you for your interest in Turner Construction! Due to the high volume of applicants, we can only respond to shortlisted; however, we will keep your information on file for future opportunities.

Turner Construction Company is an equal opportunity employer and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or any other characteristic protected by law. Accommodations are available, including for applicants with disabilities, in the application and recruitment process, upon request.