Supervisor, Dietary & Food Services

Full-time Supervisor in Dietary & Food Services

Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, Melrose/Wakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers.

Why Join Us? At Tufts Medicine - Lowell General Hospital, we're more than a health system – we're a community of the brightest minds and the biggest hearts in healthcare. We combine academic innovation with compassion and community. Our Environmental Services Workers are a critical part of our team and our hospital. Lowell General Hospital is a great place to work – with a family friendly culture, competitive salaries, and great benefits. If that excites you, then you belong with us.

What We Offer

• Competitive salaries & benefits that start on day one
• 403(b) retirement with company match
• Tuition reimbursement
• Free on-campus parking
• Career growth opportunities
• Guaranteed hours and set schedule

Location: Lowell General Hospital - 295 Varnum Avenue - Lowell, MA

Hours: 40 Hours - 12:00pm - 8:30pm - Every other weekend (Sat-Sun) and every other holiday is required

Job Overview

This position is responsible for the preparation, cooking and presentation of all foods for patient and consumer consumption. Responsible for the sanitation of all applicable production and storage areas. Responsible for direct supervision of all kitchen staff, cash handling and opening and closing of the department. Supervises and implements work standards, sanitation and personal hygiene requirements in accordance with local, state, and federal regulations.

Minimum Qualifications

• High School diploma or equivalent.
• Required certification(s) based on location.
• One (1) year food service experience.

Duties and Responsibilities

• Opens and closes kitchen, prepares the posted amounts of food following standardized recipes and following Hazard Analysis Critical Control Point (HACCP) guide lines and presenting and portioning them in an appealing and cost-effective manner.
• Reviews menus and prepares tallied amounts adjusting when necessary and completes sanitation assignments.
• Responds to issues concerning spoiled, unattractive or unpalatable food in café and or on patient line.
• Ensures that all food supplies meet acceptable standard when delivered.
• Monitors area for safe equipment and reports any unsafe conditions to leadership.
• Prepares, cooks and delivers function items when needed.
• Receives product from vendors following proper safety guidelines, stores items following HACCP standards and completes inventory.
• Ensures proper storage of frozen and refrigerated food items, including labeling dating and marking of all prepared items according to department and HACCP standards.
• Practices, and ensures compliance with accepted HACCP food production and food handling principles.
• Ensures completion of cooking, cooling and raw food temp charts on daily basis.
• Supervises the proper set up, service, and clean-up of meals for patients, cafe, and catering.
• Monitors, evaluates, and instructs staff in adherence to departmental policies and procedures.
• Inspects kitchen and cafeteria facilities and equipment on an ongoing basis for adherence to sanitation and safety standards.
• Participates in the development and implementation of policies and procedures, initiates disciplinary action when appropriate.
• Orders items as needed and assures that such products meet quality standards and are properly stored and rotated.
• Ensures completion of daily duties by production staff.
• Conducts in-service and orientation programs for staff as assigned.
• Understands the dietary software program for inpatients and can troubleshoot issues as they arise.

About Lowell General

For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a three-time Magnet®-recognized community hospital. As a member of our team, you'll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.

Magnet Designation The American Nurses Credentialing Center (ANCC) honored Lowell General Hospital with Magnet Recognition for excellence in nursing care, our fourth designation achieved in March 2025! The Magnet Recognition Program recognizes healthcare organizations dedicated to nursing excellence, professionalism, and patient-focused care. It is the highest level of recognition an organization can receive for providing the very best quality in patient care. Only nine percent of hospitals in the United States have achieved Magnet status and fewer than one percent of hospitals have achieved a fourth consecutive Magnet designation.