Guest Services Representative - Weekend Only - Friday 3pm - sunday 3pm

Neely House Staff Position

The Neely House is a short-term residence for cancer patients and their families who are receiving treatment at Tufts Medical Center. The Neely House provides a home-away-from-home and an environment that is supportive and peaceful during a difficult time.

All Neely House staff and volunteers are responsible for providing a calm, clean, safe and comfortable environment for cancer patients and/or their families.

It is important that the person filling this role exude a friendly, approachable and understanding nature. They must have the ability to engage with people, both adult and pediatric, that are dealing with a stressful situation. The position is employed by The Cam Neely Foundation for Cancer Care and reports the Director of Neely House and Cancer Fund Initiatives.

Principal Duties And Essential Functions:

Part Time Position: Weekends starting on Friday at 3PM to Sunday at 3PM; 48-hour shift

• Is visible in the manager's office during the hours of 7AM and 9PM. May relax/sleep in manager's suite during evenings, but is available at all times and ensures highest quality of service.
• Assumes role as representative of The Cam Neely Foundation and The Neely House and presents themselves accordingly, providing the history of the Foundation and what its mission is.
• Promote an energetic and positive attitude to all guests, staff and volunteers.
• Maintain a safe, clean and comfortable environment.
• Welcomes and orientate new guests upon their arrival. Complete all departure procedure requirements for those checking out.
• Handle inquiries by phone and/or email regarding information or the reservation process.
• Available to guests at all times during working hours; Facility should not be left unattended for any reason.
• Clearly enforce The Neely House rules for all House occupants.
• Handle difficult emergency situations in a calm and clear manner and be sensitive to potential guest psychosocial crisis and alert appropriate personnel.
• Proactively addresses guest questions and is prepared to provide information ranging from clinical and support services to nearby resources and attractions.
• Regularly performs security checks of facility at beginning of the shift and at the end of the shift and reports maintenance issues to House Manager.
• Maintain a professional demeanor at all times.
• Maintains safe environment during night hours.
• Acts as immediate coverage in case of emergency.
• Communicate clearly and promptly any issues that have arisen during shift with Manager.
• Completes log for each shift prior to end of shift.
• Problem-solves to their best ability.
• Maintains collaborative team relationships with peers and colleagues in order to effectively contribute to the working group's achievement of goals, and to help foster a positive work environment.
• Updates all programs and systems with edits that have occurred during their shift.
• Manages events as scheduled. This includes, but is not limited to, preparing the dining area for dinner events, offering and providing tours of the facility to volunteer groups, cleaning and placing furniture back to original places after events.
• Before end of shift, make sure linens are washed, bed is made, and bathroom is clean for next staff use.
• Performs various other duties as assigned.

Qualifications

Job Knowledge And Skills:

• Must have a demonstrated knowledge of computers and Microsoft Office.
• Demonstrated experience communicating orally and in writing. Experience writing clear, concise letters or e-mails with accurate spelling, punctuation and grammar.

Education:

• Associate's Degree and/or experience in the social work, medical or hospitality is preferred.

Experience:

• An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above. Customer service experience is required.

Licenses, Etc.:

• All staff to either have or obtain CPR/AED certifications.

Working Conditions/Physical Demands:

• Work requires frequent typing and occasional lifting large or heavy materials.