Manager Patient Care Services - TMC Rincon Med Surg

Medical Surgical Operations Manager

Summary: Manages and directs the operations of Med Surg within TMC Rincon. Oversees all staff in these areas as well identifies operational adjustments necessary to meet organizational goals for patient experience, staff engagement, patient quality and safety, and stewardship. This role reports to the ACNO - Rincon.

Essential Functions:

• Manages staff; interviews, hires and trains; evaluates employee performance; deals with performance problems as appropriate; delegates work assignments effectively; manages operations for quality 24/7 patient care.
• Assists in managing department budget.
• Designs, with agreement from Director of Nursing (DON), or Director of Behavioral Health Nursing, and implements the specific staffing plan (Acuity) and daily, shift-by-shift staffing grid.
• Monitors patient acuity/staffing through the bi-weekly productivity report and takes appropriate action.
• Provides safe environment for patients and caregivers, compliant to EOC rules and all regulatory requirements.
• Facilitates development of unit specific standards of care with realistic and measurable patient care outcomes.
• Provides orientation for the medical staff to Nursing Services.
• Promotes continuity of patient care by supporting case management activities; acts as a resource to direct care providers when support services are in conflict with patient care needs.
• Promotes an optimum environment in which the patient care team can accomplish mutually developed goals.
• Investigate patient complaints and/or incidents, initiating corrective and/or disciplinary action.
• Maintains an ongoing evaluation of customer service to ensure that systems, policies, and procedures are convenient to those being served.
• Ensures compliance with requirements of federal, state and community agencies, regulatory authorities, and hospital policies and procedures.
• Selects and monitors preceptors in development of their role to facilitate new grad hires incorporation into the unit staff.
• Ensures the design, implementation, and evaluation of educational programs for staff.
• May provide education planning, documentation, and record keeping for assigned unit(s).
• Maintains clinical expertise through a variety of methods, including direct patient care as necessary.
• Serve as the liaison to internal and external patient care committees, internal departments, referral hospitals.
• Adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication.
• Adheres to TMC organizational and department-specific safety, confidentiality, values policies and standards.
• Performs related duties as assigned.

Minimum Qualifications:

Education: Bachelor's Degree in Nursing. (Some positions may substitute a Bachelor's Degree in a related healthcare field plus relevant experience/training related to the specific skill area, such as Vascular-Urology Lab.)

Experience: Five (5) years of relevant nursing or applicable healthcare experience with mastery of the role and competencies for assigned area required; evidence of leadership, teaching and interpersonal skills, and documentation of professional development.

Licensure or Certification: Current RN license permitting work in the state of Arizona and current Basic Life Support (BLS) certification required. Additional certification may be required per department.

Knowledge, Skills and Abilities:

• Knowledge of critical care techniques, tools and responses required to ensure optimal patient care.
• Knowledge of processes and procedures to follow during a rapid response, code, or stroke call.
• Knowledge of surgery specialties and how to prepare, assess and provide post-operation patient care to ensure best practices are followed.
• Knowledge of infectious diseases, OSHA and CMS requirements, microbiology and surveillance practices for infection control.
• Skill in evaluating performance and recommending improvements.
• Skill in managing and training staff.
• Knowledge of position control strategies and forecasting staffing needs.
• Skill in strategic planning and developing staffing plans to meet not only current needs but also future needs.
• Skill in analyzing financial, staffing and production reports for evaluation of staffing criteria.
• Skill in communicating with staff involved in critical care, and physicians to ensure the proper care of patients.
• Skill in developing training materials and educating staff in the proper responses for critical care issues.
• Skill in the use and maintenance of computer systems and programs, especially NRCPR, PC File and Folder, Word, EXCEL, e-mail and attachment capabilities, Outlook, and PowerPoint.
• Ability to create analyze reports to evaluate staffing needs based on a wide variety of statistical data.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to communicate both in writing and verbally in order to lead, teach and report on issues and effectively deal with difficult situations.
• Ability to complete routine reports and correspondence.
• Ability to listen and accurately interpret others' communication or instructions to take appropriate action.
• Ability to speak and communicate effectively.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.
• Ability to act as clinical nurse lead and/or provide direct patient care as necessary related to staffing challenges