IT Field Engineer - Dublin

Field Engineer

Location: Dublin Type: Full-time, Permanent

We're looking for a Field Engineer to join our team and play a key role in supporting one of our valued clients in Dublin. This is a fantastic opportunity for someone who enjoys being hands-on, solving complex problems, and delivering excellent service.

In this role, you'll combine your technical expertise with a client-first approach to keep critical IT systems running smoothly. You'll be out and about with up to four site visits per week, so flexibility and a proactive mindset are essential.

We're particularly keen to hear from candidates with strong knowledge of the Microsoft technology stack – including Microsoft 365, Windows OS, and Active Directory – who are passionate about delivering great results.

As part of a supportive team of 11, you'll be working predominantly with one of our key clients, with remote support required at a 1st line level for other clients. Your responsibilities will include:

• Resolving Complex Issues: Responding to escalated tickets from the 1st Line Service Desk and troubleshooting technical problems.
• Hands-On Problem Solving: Conducting in-depth analysis to find root causes and deliver lasting solutions.
• Supporting Users: Providing clear, helpful technical guidance to end-users, both remotely and on-site.
• Documentation: Logging incidents and resolutions accurately in the ticketing system for effective tracking and knowledge sharing.
• Monitoring & Preventing Issues: Keeping an eye on system performance, identifying risks, and taking preventative measures.
• Continuous Improvement: Contributing ideas and feedback to enhance service delivery and efficiency.