Control - m L3 Engineer

Control-M L3 Engineer

T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work® Certification™. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Bangalore, and Nagpur, boasting a dedicated team of 3500+ employees providing services to group customers. T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries, including automotive, manufacturing, logistics, and transportation, as well as healthcare and the public sector. T-Systems develops vertical, company-specific software solutions for these sectors. T-Systems International GmbH is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than €4 billion. T-Systems is a world-leading provider of digital services and has over 20 years of experience in the transformation and management of IT systems. As a subsidiary of Deutsche Telekom and a market leader in Germany, T-Systems International offers secure, integrated information technology and digital solutions from a single source.

Job Description

Key Responsibilities

• Ready to work in 24x7 shift model
• Work from office, as per organization policy and/or operation requirement.
• Should be available at base location i.e. Bangalore/Pune
• Administer and maintain Control-M components: Server, Enterprise Manager, Agents, plug-ins
• Perform version upgrades, patching, and environment migrations
• Resolve advanced job failures, performance bottlenecks, and complex dependency issues
• Monitor system infrastructure to ensure high availability and scalability
• Design, configure, and manage job schedules across diverse platforms
• Optimize workflows to align with SLAs and enhance operational efficiency
• Develop automation scripts (Shell, Python) to streamline operational processes
• Implement and manage Control-M backup and recovery strategies
• Provide L3 support and lead root cause analysis for escalated issues
• Handle ServiceNow catalog tasks, incident and change tickets with precision
• Integrate Control-M with enterprise applications using APIs and custom plug-ins
• Collaborate with internal teams to provide technical support and training
• Maintain comprehensive technical documentation, SOPs, and best practices
• Enforce ITIL-compliant processes and ensure adherence to service protocols
• Support and maintain HA/DR configurations to ensure business continuity

Required Skills & Qualifications

• Deep expertise in Control-M architecture and operations
• Proficiency in Linux/Unix and Windows environments
• Strong scripting skills: Shell, Python
• Experience with Control-M APIs and third-party integrations
• Hands-on experience with ServiceNow or similar ITSM tools
• Sound understanding of ITIL processes and best practices
• Excellent analytical, problem-solving, and communication skills
• Proven ability to work independently and in cross-functional teams

Additional Information

• Certification in Control-M or ITIL is a plus
• Experience in large-scale enterprise environments preferred

Note - Looking for Early joiners only.