Service Desk (field - Service) Agent (m/w/d)
TRUMPF
Job Title
As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?
Your Tasks
First point of contact for our users regarding IT questions and disruptions
Processing of incidents and service requests in 1st level support including quick problem solving or forwarding to the 2nd/3rd level support
Close cooperation and coordination with the international IT teams
Maintenance of the knowledge database and participation in the optimization of our IT services
Support in projects and care of the IT service point on site
Cooperation with external service providers and training of employees in new processes and applications
Your Profile
Completed education or several years of experience in the IT support/service desk area is advantageous
Technical understanding and experience in IT support as well as familiarity with ticketing systems
Very good knowledge in the Microsoft environment (Windows, Office 365, Active Directory etc.)
ITIL 4 Foundation certification is desirable
Good German and English skills in speech and writing
Analytical thinking and the ability to solve technical problems quickly and efficiently
High customer orientation, communication skills, team capability, independent working and a solution-oriented way of thinking
What We Offer
State-of-the-art working environment with the latest technology
Early responsibility and varied tasks
Extensive training and further education offer
Actively promoted work-life balance, e.g. with sports and fitness programs
Respectful and appreciative company culture
Your Contact
Please submit your online application to Ms. Mia Basac.
For questions, contact us at Tel.: +43 664 8200907.
The gross monthly salary according to the collective agreement of the metal technical industry is at least €3,329.62 (on a full-time basis) for this position if all requirements are met. Depending on education and experience, a significant overpayment is possible.