Truist Leadership Institute Guest Services Rep

Leadership Institute Guest Experience Specialist

Deliver the perfect client experience to all Leadership Institute guests. Serve as the primary point of contact for guests, addressing requests and complaints to ensure guests are satisfied. Shift: 3rd shift listed as flexible schedule Hours: 11:30 pm – 8:30 am Flex Schedule: as needed for the need of the business

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Provide exceptional client service to both internal and external clients. Maintain a positive attitude even when dealing with difficult situations.
• Prepare for guest arrivals and departures according Leadership Institute procedures.
• Anticipate guests' needs.
• Efficiently address guest requests and complaints.
• Abide by and meet all safety and Occupational and Safety Health Administration (OSHA) requirements and standards.

Qualifications Required Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent
• 3 years of experience in customer service, preferably in a full-service hotel environment
• Familiarity with hospitality industry standards
• Ability to work with minimum supervision, while meeting tight deadlines with strong attention to detail
• Strong problem-solving and critical thinking skills
• Ability to endure light physical labor
• Ability to deal discreetly with confidential or sensitive information
• Excellent interpersonal skills and the ability to deal effectively with diverse people
• Demonstrate a high level of integrity and ethical standards
• Excellent verbal and written communication skills
• High degree of professionalism
• Flexibility to work shift schedules including nights and weekends as seen necessary

Preferred Qualifications

• Bachelor's degree in Hospitality Management
• Experience in working in the front of the house of a hotel
• Experienced in various property management systems and the systems they interface with (i.e. Oracle, MICROS, Amadeus, Assa Abloy)

Other Job Requirements / Working Conditions

Sitting Frequently (25% - 50% of the time) Standing Frequently (25% - 50% of the time) Walking Occasionally (Less than 25% of the time) Bending Occasionally (Less than 25% of the time) Lifting Up to 10 lbs. Visual / Audio / Speaking Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone. Manual Dexterity / Keyboarding Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers. Availability Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need. Travel Minimal and up to 10%

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.