Centralized Service Manager I

Centralized Service Manager

The position is described below:

Centralized Service Manager will ensure day-to-day oversight and management of assigned third parties who provide Truist with outsourced services and applications. Facilitate the completion of third party risk assessments, contract review/structuring, due diligence and fourth party oversight for assigned third parties with the understanding of the business unit's sourcing strategy. Coordinate and work with Division aligned support to ensure all managed services follow Third Party Risk Management (TPRM) Standards and Policies. Serve as a single point of supplier coordination and communication of activities and recommendations to management and, Third Party Risk Operations Function (TPROF).

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Identify and manage third party risks per the third party Risk Management policies and guidelines.
• Engage with the Business Unit to understand the scope of services including business and performance requirements to be fulfilled by the third party.
• Monitor third party service relationships to manage risk, ensure quality of service delivery, internal client satisfaction, operational efficiencies, and achievement of target cost savings.
• Partners with the Business Unit Owners to complete Sourcing Requests (SR), Third Party Planning Questionnaire (TPPQ), Due Diligence Questionnaires (DDQ) and other defined third party lifecycle requirements.
• Establish measurable supplier performance metrics and periodic supplier meetings. Engage with the Business to conduct ongoing monitoring responsibilities and communicate overall relationship health and third party performance.
• Develop and effectively execute on third party contingency and termination/transition plans.
• Ensure contract compliance and proper invoicing for documented terms and conditions.
• Serve as tactical and strategic point of contact between third party and line of business (LOB) teammates.
• Addresses actions required per TPROF assessment, Quality Control, and testing results; Reporting and escalation of regulatory issues through both internal management and TPROF.

Qualifications:

Required Qualifications:

• Bachelors degree or equivalent education and related training
• Five years of experience in business functions or relevant experience in third party management, risk oversight, sourcing, procurement, supply chain, materials management, or equivalent
• Strong analytical, problem-solving, and negotiation skills
• Strong relationship management skills
• Strong communication skills, both written and verbal; experience communicating frequently with senior management
• Third Party management and procurement experience
• Flexibility to adapt to the needs of various projects and cultures
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Preferred Qualifications:

• Masters degree in Business Administration, Supply Chain, Finance, or Accounting
• Project Management Professional, Six Sigma, or other advanced education and/or certificates
• Experience with SAP Ariba, RSA Archer, and SharePoint

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.