Senior FOOD Service Manager

Senior Food Service Manager

Payroll Status: Exempt/Full-Time

Reports to: VP - Retail

Travel: 35-40%

Purpose: To lead the strategic growth and execution of our onsite food service program. This role will oversee all aspects of our prepared onsite food offerings across our convenience store locations with a focus on sales, product pricing and mix, and inventory and margin performance of the food and dispensed beverage categories. Oversee new food service initiatives, establishing and maintaining procedures for the ordering, receiving, storing, preparing of food and dispensed beverage products. Understand the value of stock levels relative to inventory turns and maximizing gross margin return on invested inventory (GMROII).

Duties and Responsibilities:

• Develop and execute the company's food service strategy to expand and elevate prepared onsite offerings.
• Partner with executive leadership to define growth goals and performance metrics for food service.

• Oversee menu strategy, product mix, and innovation pipeline for fresh-prepared foods.
• Evaluate consumer trends, competitive offerings, and vendor opportunities to keep food service relevant and differentiated.
• Collaborate with suppliers and internal stakeholders to create scalable programs balancing quality, cost, and operational efficiency.

• Define food service standards, operating procedures, and training requirements for in-store execution.
• Ensure compliance with food safety and regulatory requirements across all locations.
• Partner with Operations and Training teams to drive consistency, quality, and speed of service.
• Oversee foodservice equipment strategy by selecting the right equipment solutions, ensuring Operations teams are trained on proper use and maintenance, and partnering with the Capital Development team on investment strategies that maximize profitability.

• Own P&L responsibility for the food service category.
• Drive sales growth, margin improvement, and profitability through menu engineering, pricing strategies, and vendor negotiations.
• Track performance through data analysis and KPI management, recommending adjustments as needed.

• Work closely with Marketing to build promotional campaigns and brand awareness around food service.
• Liaison to Zone Managers, Field Merchandisers and Store Managers to get new concepts implemented and promotional programs executed.

Other Duties as assigned.

Qualifications and Requirements:

• Bachelor's Degree preferred, High School Diploma required
• 8-10 years of progressive experience in convenience retail food service, QSR, or restaurant operations (multi-unit preferred)
• Proven success leading food service growth strategies in a convenience retail environment.
• Strong knowledge of onsite food prep operations, food safety standards, and QSR/restaurant best practices.
• Demonstrated ability to manage P&L, category strategy, and vendor partnerships.
• Entrepreneurial mindset with the ability to balance strategic vision with hands-on execution.
• Ability to apply sound business judgment in decision making.
• Strong written and verbal communication skills. Must be able to communicate with all levels of management.
• Ability to listen, influence and negotiate effectively.
• Ability to work with/through others to achieve desired results
• Proficient computer skills including MS office
• Must be self-motivated and able to work independently with little supervision
• Must be able to lift and move objects weighing up to 50 pounds

True North Management LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.