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Team Leader, Customer Support - Remote Eligible
Lead initiatives to enhance customer experience and mentor team members in support roles.
Remote
Mid-Level
$50,000 - 65,000 USD / year
1 week ago
Truebill (Acquired by Rocket Money)
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✨ About The Role
- The Team Leader, Customer Support will lead initiatives aimed at improving customer experience.
- This role involves providing coaching and mentoring to team members to foster their growth.
- The candidate will utilize an online chat platform to assist customers with inquiries about the app and their accounts.
- Responsibilities include escalating technical issues to the Engineering team and communicating solutions to customers.
- The role requires contributing to process improvements based on firsthand product use and feedback.
âš¡ Requirements
- The ideal candidate has at least 3 years of experience in customer service or a relevant role.
- Experience in a B2C technology company is preferred, indicating familiarity with tech-driven customer interactions.
- A background in a leadership role is beneficial, showcasing the ability to mentor and guide team members.
- The candidate should possess skills in design processes and implementation for technology products.
- Strong communication skills are essential for providing resources and guidance to customers effectively.
Team Leader, Customer Support - Remote Eligible
Remote
$50,000 - 65,000 USD / year
Support
About Truebill (Acquired by Rocket Money)
Live your best financial life