Executive Director Hospitality & Auxiliary Services

Trinity University Campus Director

Job Family Group: Staff

Department/Office: Executive Director of Campus Operations

Time Type: Full time

Compensation: $100,304.80-$125,381.01

Please note, starting salaries are based on factors including internal equity, relevant experience, and education.

Exemption Status: Exempt

Job Description

Provides strategic leadership and operational oversight for Trinity University’s hospitality and auxiliary services, including an event management function, dining (by contract), campus store operations (by contract), vending (by contract), and venue services such as summer conferences. Responsible for delivering high-quality hospitality experiences that help enhance campus life for students, faculty, and staff; fostering meaningful connections with alumni; and creating a welcoming environment for visitors—while also ensuring the effective operation and marketing of venues to external clients. Key areas of accountability include long-range planning, service standards, vendor and contract management, policy development, and staff development, all in alignment with the university’s mission and strategic goals.

Key Responsibilities

• Provides strategic oversight and accountability for the full spectrum of hospitality and auxiliary services, including planning, coordinating, and evaluating programs, systems, service offerings, and operational performance. Ensures integration across dining, retail, events, and venue services.
• Leads business operations for hospitality and venue services, with a focus on revenue generation, performance analysis, pricing models, and continuous improvement. Builds and refines sustainable, income-producing business practices informed by data-driven decision-making.
• Develops and executes marketing and sales strategies to promote campus venues and services to external audiences. Establishes service standards and branding for conferences, events, and hospitality offerings that reflect institutional priorities.
• Conducts ongoing needs assessments and gap analyses related to service effectiveness and customer satisfaction. Recommends and implements program improvements in support of student success, community engagement, and financial performance.
• Creates and maintains collaborative partnerships across the university and with external partners to enhance hospitality services, promote venue usage, and support broader institutional initiatives.
• Ensures institutional compliance with internal policies and external regulations related to hospitality and auxiliary services. Provides leadership in the development of operational policies, risk management practices, and vendor performance standards.
• Develops, manages, and monitors budgets across all service areas, aligning financial decisions with strategic goals. Forecasts revenue and expenditures, approves purchases, and implements budget adjustments as needed. Oversees contracts, grants, and technology systems supporting business operations.
• Directly supervises staff in the Events Management function and provides leadership to all hospitality-related personnel. Oversees hiring, training, performance management, and staff development in accordance with university policy.
• Develops a cohesive, high-achieving team; sets and upholds standards for accountability and outstanding service; ensures fair and consistent practices; and models ethical leadership and responsiveness.

Additional Duties

• Cooperates and collaborates with other employees in the spirit of teamwork and collegiality and interacts with confidence, patience, and integrity to provide professional leadership during emergencies.
• Complies with all Trinity University policies and guidelines.
• Provides specific information to Institutional Research & Effectiveness Office upon request.
• Performs other duties as required.

Education

Required: Bachelor's degree from an accredited institution.

Preferred: Master's degree from an accredited institution.

Experience

Required: Eight years of progressive experience managing a complex service-oriented department or division. Demonstrated success leading multiple operational units or departments. Experience in budget development, financial oversight, and revenue management. Proven record of effective customer service and relationship management across diverse client groups.

Preferred: Experience working in higher education or a similarly complex, mission-driven organization. Experience in venue operations, event services, or facility rentals with a focus on external client engagement.

Knowledge, Skills, and Abilities

Required: Knowledge of contract administration, vendor relationships, and service agreements. Familiarity with venue rental practices, event planning logistics, and related industry trends. Understanding of catering operations and food service partnerships. Awareness of local and regional trends in hospitality, events, and community engagement. Strong customer service and client relations skills with a proactive, solutions-oriented approach. Ability to manage and develop staff across diverse functions. Excellent organizational and time management skills. Strong interpersonal skills with ability to collaborate across departments and leadership levels. Outstanding written and verbal communication skills. Ability to delegate effectively and manage performance. Strong decision-making and conflict-resolution skills. Ability to identify and implement process improvements. Willingness and ability to work evenings and weekends as needed.

Preferred: Knowledge of higher education hierarchy.