Patient Transport Service Coordinator

Patient Transport Service Coordinator

Employment Type: Full Time

Shift: Evening Shift

Location: Silver Spring

Position Highlights:

• Competitive salary
• Benefits – Medical, Dental & Vision, PTO, Free Parking, Metro Access, Tuition Reimbursement, 403(b) and many more!
• Quality of Life: Flexible work schedules
• Advancement: Career growth opportunities
• Location: Holy Cross Health has two hospitals and four healthcare centers all a short driving distance from Washington DC and Baltimore, MD

Responsibilities:

• Monitors In-House Transport requests and prioritizes and dispatches transporters to optimize efficient patient flow between departments.
• Performs a valued customer service by expediting transport requests based on patient needs.
• Communicates all urgent service needs to the Transport Supervisor and/or Lead Transporter.
• Ensures customer satisfaction by providing timely and accurate information.
• Must provide thorough and timely follow up via phone calls and documentation.
• Identifies and researches complaints and questions relative to transport.
• Channels customer complaints to others as appropriate.
• Assigns transporters breaks in a fair, consistent and timely manner.
• Schedules external transports for patients being discharged to home without transportation – taxi, Lyft, etc.
• Responsible for transmitting accurate information into computer system so that patient information is correct and patients are transported properly and safely in an efficient manner.
• Assumes responsibility for personal growth by keeping abreast of changing hospital/departmental standards and participates in educational programs, in-services, and workshops.
• Participates in orientation and training of new personnel.
• Reports directly to Manager of Transport Services/Designee or, to Administrative Coordinator in absence of Departmental supervisory personnel.

What you will need:

• High school graduate or GED required.
• Must speak, read, write, and comprehend English.
• Excellent interpersonal communication and relationship skills.
• Strong customer service skills with the ability to resolve issues with tact and diplomacy.
• Ability to organize, plan, coordinate, and schedule tasks and personnel.
• Ability to consistently monitor/distribute work evenly among the staff to assure the timely transport of patients.
• Ability to field a large volume of calls and maintain high standards of customer service.
• Ability to start and complete multiple task and assignments in a timely manner.
• Ability to make independent decisions under minimal supervision that are consistent with department goals and satisfying to the customer.
• Proficient in computer software i.e., Microsoft products.
• Must be able to manipulate computer systems programs and software.
• A minimum of one year of customer service experience in a healthcare setting is preferred.

Pay Range: $17.89 - $25.04

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

About us:

Holy Cross Health is a Catholic, not-for-profit health system that serves more than 240,000 individuals each year from Maryland's two largest counties — Montgomery and Prince George's counties. Holy Cross Health earns numerous national awards, clinical designations and accreditations across a wide range of specialties for providing innovative, high-quality health care services.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other status protected by federal, state, or local law.