Patient Service Representative - STARS Nampa Acute Spine

Job Title

Works in conjunction with physicians and clinical staff to take care of patients' administrative needs.

Primary responsibilities include checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. Utilizes our electronic record system to verify and update patient demographic information as well as posting and balancing of payments collected. Patient Service Representatives are friendly and provide excellent customer service, assuring that patients are informed and well cared for while waiting for their appointment, creating a positive experience for patients.

Skills, Knowledge, Education and Experience

• High School Diploma or equivalent required.
• Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred.
• Experience with process improvement or lean philosophy preferred.
• Demonstrated excellent customer service attitude/behavior.
• Demonstrated proficiency in multi-tasking, flexibility, time management, organization, attention to detail, scheduling, professionalism, and quality focus.
• Ability to functions well in a team focused environment.
• Demonstrated independent problem solving and critical thinking abilities.
• Demonstrated computer skills including MS Word, Excel, and Outlook and 10 Key.

Essential Functions

• Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions.
• Protects patients' rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations.
• Maintains operations by following policies and procedures and reports needed changes.

Patient Registration Essential Functions

• Acknowledges and greets patients immediately, providing a positive customer service experience.
• Registers patients for appointments and completes paperwork.
• Verifies and updates existing patient and insurance information.
• Keeps patient appointments on schedule by notifying provider of patient's arrival.
• Informs patients immediately of delays, explains why, and the anticipated wait time.
• Collects, records, and communicates to patients their responsible balances for visit, diagnostic testing, supplies, etc.
• Maintains knowledge of different payer practices and deductibles.
• Assist patients with all aspects of Financial Assistance Paperwork.
• Controls credit extended to patients via a payment plan.
• Maintains business office inventory and equipment and order supplies.
• Maintains a neat work area including the reception area.
• Follows Cash Control Policy and Procedure and balances daily financial activities. Ensures collection of payments at time of service.

Scheduling Medical Appointments Essential Functions

• Optimizes patient's satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Handles multiple telephone lines effectively and politely per clinic standards.
• Updates patient personal and insurance information, and notifies patients to bring insurance cards, identification, and co-payment to appointment.
• Mails patient paperwork to new patients prior to appointment.
• Interacts with patients via Patient Portal.
• Scans in-coming patient related documents into EHR.
• Ability to process incoming and outgoing referral requests.

Medical Records Essential Functions

• Files incoming medical reports and correspondence.
• Assembles new patient medical records in accordance with policies and procedures.
• Ensures availability of treatment information by filing and retrieving patient records.
• Receives, processes, and documents referral requests to and from the office.
• Sorts incoming faxes via Right Fax and routes.
• Receives and routes record requests from others and makes requests on behalf of providers/patients.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.