Patient Service Rep - Moville/correctionville Clinics

Patient Service Representative

At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. MercyOne Siouxland Medical Center has earned more national recognition for quality patient outcomes than any other hospital in the region. The medical center has earned multiple honors for its leadership and excellence in several clinical areas including cardiac care, orthopedic services, vascular surgery, stroke care and cancer care.

Join the MercyOne Family! We are looking to hire a Patient Service Representative!

As a Patient Service Representative at MercyOne, you will perform computerized patient scheduling/rescheduling and management of Phreesia registration dashboard. Receive patients and visitors and answers the telephone. Complete the patient office visit, which includes receiving payment on patient accounts. This is a float position which will require travel to Moville/Correctionville clinic locations as scheduled, but may float to other clinics if needed.

• Assists nurses, providers, and office staff in providing patient care services as directed. To include referral care management.
• Checks out patients after their office visit by collecting payment for current co pays or coinsurance and past due balances following SWI.
• Maintains working knowledge of ICD-10-CM and CPT codes. Attends required training sessions to keep current.
• Prepares patient's medical records for provider visits, including consent forms, following SWI. Monitors patient accounts and communicate any issues to Clinic Manager for review. (Third party payment problems and/or credit balance, etc.)
• Maintains and reconciles Charge and Receipt summaries, forwarding to Clinic Business Service at day end.
• Reconciles daily receipts and takes deposits to the bank as assigned.

Schedule:

• Part Time, 32 hours per week
• This position floats between the Moville and Correctionville Clinics, and may provide coverage to other clinics as needed.
• Tues- Correctionville 8am-4:30pm
• Wed- Moville 8am-4:30pm
• Thurs- Moville 8am-12pm (this may become a full day 8am-4:30pm but is not currently)
• Fri- Moville 8am-4:30pm

General Requirements:

• Must have excellent interpersonal and communication skills to interact effectively with customers and all members of the health care team.
• Is able to perform a variety of duties characterized by frequent change.
• Must have a general working knowledge of computers and department specific software (i.e. HealthStream, internet, etc.)
• Must possess excellent verbal and written communications skills, presentation skills, advanced analytical skills, be well organized and maintain a highly professional manner and appearance.
• Strong interpersonal, consultative and relationship building skills to initiate and develop productive collaborative partnership with all levels of leadership across the organization. Ability to effectively influence results, garner support and tactfully manage complex relationships within and across the organization. Extremely high level of diplomacy and tact are required. Ability to read the subtle nuances of situation and react/plan accordingly.

Education:

• High school diploma or equivalent GED required. Previous experience of one to two years in a medical office or health care facility preferred.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.