Manager, Patient Access Services

Patient Access Training Manager

Mission Statement: We, St Joseph's Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Vision: To be world-renowned for passionate patient care and outstanding clinical outcomes.

Core Values: In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others; Integrity in being faithful to who we say we are.

Responsibilities:

• Responsible for the creation, implementation & oversight of the Patient Access training/education program.
• Develops and implements training opportunities to support the business.
• Works collaboratively across Health Ministry departments to identify gaps in performance, recommend action plans, implement new workflows & establish written protocols and procedures.
• Coordinates with department leadership to audit colleague performance/ accuracy, identify error trends & identify training opportunities. Identifies process issues and performance gaps within individual HMs, recommends action plans & identifies improvement opportunities that will lead to revenue gains.
• Collaborates with Health Ministry (HM) management, & Revenue Excellence Training and Deployment teams to prepare software implementation, resolution of post go-live training and system issues & implement and oversee the function's new employee orientation training program and career development for existing colleagues.
• Works collaboratively with Health Ministry and Trinity Health leadership teams to develop, implement & maintain a comprehensive Patient Access Training program.
• Responsible for ongoing curriculum development, documentation, updates, and housing of standardized training documents, protocols & procedures for multiple HMs.
• Manages training program services which includes instructor led classroom training, WebEx virtual training and eLearning modalities.
• Oversight of local Health Ministry training specialists to ensure all Patient Access colleagues exhibit general competencies in the use of legacy HIS systems, revenue cycle software applications& organizational, State & Federal regulatory rules and processes.
• Manages health ministry Patient Access training specialists and employee life cycle

Minimum Qualifications:

• Bachelor's degree in healthcare administration, Education, Learning & Development, Finance, Accounting or related field or equivalent combination of education & / or experience.
• Three (3) to Five (5) years of leadership experience
• Five (5) years of relevant experience in Revenue Cycle
• Obtain national certification in HFMA CHFP, CRCR, or NAHAM CHAM required within one (1) year of hire.

Additional Qualifications (nice to have):

• Knowledge of adult learning techniques.

Physical & Mental Requirements & Working Conditions:

• Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Occasional
• Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.). Occasional
• Exposure to or subject to noise, infectious waste, diseases & conditions. Occasional
• Exposure to interruptions, shifting priorities & stressful situations. Frequent
• Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Continuous
• Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Continuous
• Perform manual dexterity activities & / or grasping / handling. Frequent
• Ability to climb, kneel, crouch & / or operate foot controls. Occasional
• Use a computer / other technology. Continuous
• Sit with the ability to vary / adjust physical position or activity. Continuous
• Maintain a safe working environment & use available personal protective equipment (PPE). Frequent
• Comply with Trinity Health's Code of Conduct, policies, procedures & guidelines. Continuous
• Ability to provide assistance in the event of an emergency. Occasional
• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Occasional
• Lift a maximum of 30 pounds unassisted. Occasional
• Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Frequent
• Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous
• Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions. Occasional
• Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients). Occasional
• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Occasional
• Lift a maximum of 30 pounds unassisted. Occasional
• Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing. Occasional
• Encounter a clinical / patient facing / hands on interactive work environment. Frequent
• Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous
• Work outdoors with variable external environmental conditions. Occasional

Pay Range: $79,248-111,696

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment: Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.