Lead Service Rep - Opthalmology - Maywood

Job Title

Lead Ambulatory Service Representative

Employment Type:

Full time

Shift:

Day Shift

Description:

The Lead Ambulatory Service Representative plays a critical role in promoting increased utilization of Loyola Medicine services by delivering exceptional customer service that reflects the mission, vision, and values of Loyola Medicine. This role ensures effective clerical and administrative operations within the ambulatory service area while maintaining the highest customer service standards to consistently exceed patient and customer expectations.

Ensures efficient day-to-day clinic operations, including the following responsibilities:

• Precepts, coaches, and mentors new employees to support onboarding and performance readiness.
• Processes files and documentation related to patient care and appointments, including faxes and medical records from outside institutions.
• Maintains required logs, departmental statistics, and schedules accurately and timely.
• Proactively identifies, addresses, and resolves operational or patient-related issues using appropriate resources.
• Complies with and supports physician-established clinic protocols.
• Coordinates physician surgery schedules as required by the assigned

• Provide outstanding customer service to patients, families, physicians, and staff in alignment with Loyola Medicine's mission and values
• Serve as a first point of contact, ensuring patients feel welcomed, respected, and supported
• Perform clerical and administrative duties to support efficient daily operations of the ambulatory service area
• Accurately schedule appointments, verify patient information, and manage registration processes as assigned
• Communicate professionally and effectively with internal departments to support coordinated patient care
• Maintain confidentiality and comply with all organizational policies, procedures, and regulatory requirements
• Demonstrate flexibility and teamwork to meet the needs of patients and the service area
• Consistently uphold high standards of professionalism and customer-focused service excellence

Minimum Education:

Required: Associates Degree OR equivalent training acquired via work experience or education

Minimum Experience:

Required: At least One (1) year of Service Rep experience

Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor an employment visa for this position.

Compensation

Pay Range: $16.70 - $25.53 per hour Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles. Trinity Health Benefits Summary

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.