Home Service Coordinator II - Full Time - Days

Job Title: DME Referral Coordinator

Position Purpose: This individual is responsible for obtaining and inputting information received for DME (Durable Medical Equipment) referrals and follow through for compliance. This person will serve as a resource for internal/external customers requesting Mercy One North Iowa DME services while collaborating with clinical staff regarding referrals.

What You Will Do:

• Receives and processes referral information for all potential DME patients while demonstrating excellent customer service.
• Performs insurance verification for DME, prior authorization and follow-up.
• Collaborates with clinicians for ongoing authorization for a variety of insurances.
• Accesses pertinent patient health information on patients and enters into the electronic medical record (EMR).
• Receives calls from customers and colleagues and triages to the appropriate discipline if indicated.
• Compiles the packet for new patients to DME and transfers of care from other DME providers.
• Schedules patient appointments for DME department and assists with scheduling/rescheduling assignments as needed.
• Collects and tracks data as requested and enters into spreadsheets.
• Maintains required department confidentiality and abides by HIPPA regulations.
• Provides competent patient care to the above indicated patient populations by obtaining and appropriately interpreting data, making appropriate decisions based on demonstrated knowledge of age-specific growth and development, and appropriately adapting procedures and treatments.

Hours/Schedule: M-F 8- 4:30, no weekends, no holidays. Starting on site, possible hybrid option in future (after 6 months)

Minimum Qualifications:

Education: Associates of Arts preferably in a healthcare related field

Experience: Must have experience of one or more years in a medical setting. Previous DME experience preferred. Proficiency with Microsoft products (Excel, Word, Outlook, etc.)

Special Skills and Competencies: Must possess interpersonal skills sufficient to interact effectively with internal and external customers. Must possess critical thinking, problem-solving skills, strong organizational skills, and utilize effective communication skills. Must be able to prioritize duties and function within a fast-paced environment. Proficient computer and typing skills.

Position Highlights and Benefits:

• Education Assistance offered
• Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 20 hours per week or greater
• Competitive wages; including weekend and night differentials
• Generous paid time off program
• Retirement Savings program with employer match starting on Day 1

Ministry/Facility Information:

MercyOne North Iowa Medical Center provides expert health care to 15 counties. MercyOne North Iowa Medical Center is a 342 bed, regional referral teaching hospital in Mason City, Iowa. MercyOne New Hampton Medical Center is an 11 bed, rural access hospital in New Hampton, Iowa. Our service area spans 15 counties across northern Iowa and southern Minnesota. We serve a population over 260,000.

With more than 3,000 colleagues and a medical staff of almost 500 physicians and allied health professionals, MercyOne North Iowa Medical Center is the largest employer in the region. MercyOne Medical Group – North Iowa is part of Iowa's largest multispecialty clinic systems. In north Iowa, our clinics are made up of more than 25 primary care, pediatric, internal medicine and specialty clinics.

Our Commitment:

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.