Central Processing - Lab Support Tech, Nights

Night Shift Specimen Processor

Supports the delivery of patient care through the receipt, processing, and routing of specimens. Completes registration of outside patients including billing and insurance information. Provides customer friendly service to any person requesting supplies or information by phone, computer or in person.

Performs duties for pre- and post-analytical testing according to standard operating procedures. Receives and evaluates all specimens to ensure positive identification and appropriateness of sample. Properly processes samples for testing performed in-house and/or referred to outside laboratories. Interacts positively with clients when inappropriate specimens or short samples have been submitted. Works with fellow team members to properly triage and efficiently move samples through the pre-analytical phase of testing.

Accurately registers patients using proper procedures to ensure proper billing of and maximum reimbursement for laboratory services.

Understands and uses the laboratory computer programs correctly to provide accurate information for testing, tracking, reporting and billing. Investigates unreceived samples from satellite locations.

Communicates effectively and respectfully with other members of the health care team. Obtains patient test results from laboratory information system to provide verbal reports to physicians and nursing staff. Faxes information to physician offices as requested and according to hospital policy. Consistently maintains patient confidentiality. Recalls patients for sample collection when necessary.

Accurately orders and receives specimens for outside patients with proper client and diagnostic information to assure proper billing and reporting. Works with staff in Anatomic Pathology to accurately accession PAP smears from satellite facilities and to track pathology samples from satellites and outside clients.

Correctly releases tests ordered by physicians in EPIC using order release guidelines and/or accurately enters test orders from manual requisitions.

Participates in departmental quality improvement activities as directed by supervisor/manager. Utilizes time and resources effectively to promote quality, cost-effective outcomes.

Complexity Factor: B

Impact Factor: H

Freedom of Action: Specific, detailed instruction provided for new or difficult assignments. Employee performs recurring tasks independently.

Supervisory Responsibility: Staff: N/A - position does not supervise staff

Functional: N/A - no functional supervisory responsibilities

Safety Accountabilities: Loyola is committed to providing care that is safe. It is expected that all Loyola employees will perform their job function in a professional and competent manner that constantly seeks to reduce the risk of harm to patients, families and co-workers.

Quality Improvement Accountabilities: Loyola is committed to the continuous improvement of the services it provides to its patients and their families. All Loyola employees are expected to participate in quality improvement activities.

MAGIS & Service Excellence Accountabilities: Responsible for consistently demonstrating our MAGIS values of Care, Concern, Respect and Cooperation through teamwork and effective communication in an effort to prevent and solve problems and to achieve quality outcomes, patient safety, customer satisfaction and a safe environment. Responsible for developing and maintaining an environment of service excellence as outlined in the Service Excellence standards.

Patient Population Specific Competencies: Demonstrates the skills and knowledge necessary to provide appropriate care to the patient populations served by the specific unit to which the incumbent is assigned. Must be able to assess data reflective of the patient's status and interpret appropriate information needed to identify each patient's requirement relative to population specific needs. The primary patient population for the unit is (ie clinical, disease, culture, special needs, etc.)

Age Specific Competencies: Demonstrates knowledge of the principles of growth and development for the appropriate age span of the unit's patients. The age span of the unit's patients is: Not a direct patient contact position

Position Requirements:

Minimum Education: Required: High School Diploma

Preferred: High School Diploma plus training acquired through work experience or education

Specify Degree(s): N/A

Residency: N/A

Minimum Experience: Required: None

Preferred: 1-2 years of previous job-related experience

Managerial Experience: N/A

Licensure/Certifications: Required: N/A

Preferred: N/A

Other: N/A

Computer Skills: Required: Basic Keyboarding Skills

Preferred: CoPath, EPIC, Groupwise, Misys, SMS, Word

Other: N/A

Required Skills: Ability to communicate verbally

Ability to deal calmly and courteously with people

Ability to deal with stressful situations

Ability to finish tasks in a timely manner

Ability to follow oral and written instructions and established procedures

Ability to function independently and manage own time and work tasks

Ability to maintain accuracy and consistency

Ability to maintain confidentiality

Ability to organize workflow

Ability to perform basic filing, office procedures and word processing

Ability to work as an effective team member

Personal Relationships: Routine job with interpersonal contact

Internal Contacts: Within Department, Cross-departmental, Physicians, Management, Faculty, Physician Assistants, Adv Practice Nurses

External Contacts: Patients, Vendors, Insurance Companies, Regulatory Agencies, Other healthcare agencies

Working Conditions: Normal light, heat, air and space in work environment Work takes place on hospital unit or clinical setting Occasional exposure to unpleasant physical conditions and/or health & safety hazards

Physical Demands: Occasionally: Climb-Stairs, Crouching

Frequently: Standing, Walking, Sitting, Bending, Reaching with Arms, Finger/Hand Dexterity, Talking, Hearing, Seeing, Lifting/Carrying (Up to 25 lbs)

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.