Service Manager

Service Manager - Fire & Security Systems

Trinity Fire & Security are looking for an experienced Service Manager to lead our Service Operations across the Midlands and North of the UK. This is a critical leadership role where you'll drive operational performance, foster team excellence, and ensure our regional teams deliver the Trinity's high-quality standards.

This role is ideal for an experienced people manager in the Fire & Security industry who thrives in a fast-paced environment and is passionate about service delivery, customer satisfaction, and operational excellence.

The role of Service Manager

As a Service Manager at Trinity, you will have full accountability for all service-related operations in the region. You'll lead, support, and develop a team of Regional Engineering Managers and their engineering teams, ensuring efficient delivery, customer satisfaction, and financial performance.

The key responsibilities are:

• Provide strong leadership and direction to Regional Engineering Managers, ensuring effective management of their teams and service delivery to the highest standards.
• Drive operational performance across the region, with a focus on labour productivity, financial results (P&L), health & safety, and adherence to key KPIs.
• Collaborate closely with the Service Desk to ensure seamless communication and job allocation.
• Take ownership of all service escalations within the region, ensuring swift and effective resolution.
• Work cross-functionally with Trinity's wider support teams to optimise engineer utilisation, compliance, and service outcomes.
• Monitor, analyse, and respond to daily, weekly, and monthly KPI reports, ensuring continuous improvement and performance tracking.

Experience required

At Trinity, we believe that great employees share key qualities: a vibrant energy, a positive attitude, a commitment to excellence in customer service, and a strong sense of responsibility towards their work. We are seeking exceptional individuals who embody these traits and are passionate about making a difference.

For this exciting opportunity, we are looking for candidates with:

• Extensive experience in the Fire & Security industry, with a deep understanding of technical systems, service operations, and industry standards.
• Proven leadership track record, managing multi-disciplinary service teams and engineering managers across a region or large territory.
• A commercial mindset, with strong experience managing regional P&L, resource planning, and operational targets.
• Customer-focused approach, committed to delivering exceptional service and building long-term client relationships.
• Excellent communication, problem-solving, and decision-making skills, with a proactive and collaborative approach to leadership.

What we'll give you

• Competitive base salary, plus the ability to earn more through our Service Manager bonus scheme
• 23 days holiday, plus bank holidays
• Company pension scheme
• Company car benefit
• Life assurance
• Employee Welfare assistance programme

If you are a dedicated professional with a passion for driving excellence and leading teams, we would love to hear from you. Apply today and join a company that values your expertise and invests in your growth!

Equal Opportunities in Practice

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Security Vetting

It is an industry requirement that successful candidates / future employees undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.