Technical Support Specialist (accounting Software)

Application Support Specialist For Viewpoint Solutions

Internal title: Application Support Specialist

Location: Lake Oswego, OR (On-site), Business hours

Are you ready to bridge the gap between complex software and real-world construction success? Trimble is looking for a passionate problem-solver to serve as a primary liaison, resolving critical software issues while making a tangible impact on how global infrastructure is built and maintained. Join a collaborative team where your ideas are rewarded and your professional growth is our priority!

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.

In this role, you will be the direct link between our innovative construction accounting software and the customers building the world around us, owning the resolution of complex issues and influencing the continuous improvement of our digital product suite.

• Resolve complex customer software issues for industry-leading construction accounting and project management solutions.

• Spearhead the creation of Knowledge Base articles and troubleshooting guides to empower both customers and internal peers.

• Collaborate cross-functionally with development and other departments to influence the evolution and improvement of our software.

• Manage and document high-level customer interactions within a CRM to ensure seamless service delivery and data-driven insights.

• Act as a subject matter expert, translating technical concepts into actionable solutions for users with varied backgrounds.

• Familiarity with accounting, full-charge bookkeeping, AP, AR, or a relevant business discipline.

• High level of empathy and the ability to communicate technical concepts clearly to diverse audiences.

• Experience utilizing AI-powered support tools such as chatbots or virtual assistants to enhance customer service.

• Strong proficiency in Google Suite and the ability to maintain a predictable, full-time support schedule.

Practical experience within the construction industry, specifically in project management or construction accounting.

Experience managing social support channels, community forums, or creating instructional video content.

Prior success in a high-volume customer service or application support environment.

Location: Lake Oswego, OR - In Office

Travel Requirement: 0%

At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range $16.39–$21.73

Pay Rate Type Hourly

Bonus Eligible? No

Commission Eligible? No

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.