Technical Customer Support Professional

TechOps Engineer

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose-built products to enterprise lifecycle solutions, Trimble software, hardware, and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation, and logistics.

Trimble is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D

About the Role:

The TechOps Engineer plays a crucial role in the successful implementation and deployment of application solutions on hosted and on-prem customer servers. This position involves working closely with cross-functional teams. The TechOps Engineer provides technical expertise, troubleshooting assistance, and user support during the deployment process.

Responsibilities:

Deployment Planning and Coordination:

• Collaborate with cross functional teams and stakeholders to plan deployment activities.
• Develop deployment strategies, timelines, and resource requirements.
• Coordinate with different teams to ensure smooth execution of deployment plans.

Technical Expertise:

• Understand the technical aspects of the deployed systems or software.
• Provide guidance and support to teams involved in the deployment process.
• Identify technical challenges or risks and propose solutions or workarounds.

User Support and Training:

• Assist end-users in understanding and utilizing the deployed systems or software.
• Provide training sessions to familiarize users with new functionalities as required.
• Address user queries, troubleshoot issues, and provide timely resolutions.

Create and maintain deployment documentation:

• Including procedures, user guides, and troubleshooting resources.
• Prepare deployment progress reports and provide updates to relevant stakeholders.
• Document and track any deployment-related issues or risks for future reference.

Continuous Improvement:

• Identify opportunities to optimize the deployment process and enhance efficiency.
• Propose and implement process improvements, automation, or tools to streamline deployments.
• Stay updated with industry trends and best practices related to deployment methodologies.

Skill Sets:

• Strong knowledge and hands-on experience with cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, or other similar providers.
• Proficiency in cloud services like compute, storage, networking, databases, and security.
• Understanding of cloud deployment models, such as Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS).
• Proficient in system administration tasks, including server provisioning, configuration management, and troubleshooting.
• Knowledge of networking concepts such as IP addressing, subnets, routing, load balancing, and firewalls in cloud environments.
• Familiarity with virtualization technologies like VMWare, Hyper-V, or KVM.
• Fundamentals of Business Accounting
• Analyse various financial statements and checking accuracy
• Invoice processing in accounts payable and receivable
• Basics of Payroll Management
• Understanding of cloud security best practices, including identity and access management (IAM), encryption, network security groups, and data protection.
• Proficiency in scripting languages like Python, Bash, or PowerShell for automation would be a big plus
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in deployment support, software implementation, or a similar role.

Competence:

Strong customer-service orientation and commitment to ensuring timely, quality solutions to customer issues.

Ability to understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels.

Demonstrated ability to empathize with customers, actively listen; ability to always defuse situations rather than intensify ones.

Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.

Demonstrates accuracy, thoroughness, and monitors own work to ensure quality, presents numerical data effectively, and is able to read and interpret written information.

Well-organized, self-directed team player. Remains open to others' ideas, and exhibits a willingness to try new things.

Demonstrates excellent written and verbal communication skills, active listening, transmits information accurately and understandably.

Consistently seeks feedback effectively presents and explains information to various group sizes and levels of knowledge.

Exhibits professionalism, discretion, and good judgment in all interactions with co-workers, customers, vendors, and others.

Handles confidential and sensitive information and records with a high degree of discretion, diligence, and good judgment.

Consistently at work and on time follows instructions, responds to management direction, and solicits feedback to improve performance.

Ability to quickly develop and maintain a high level of knowledge of Viewpoint software products and remain an expert on current product knowledge both from an internal and from a user perspective.

How to Apply:

Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Join a Values-Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.