Technical Customer Support Engineer

Technical Customer Support Engineer

Turn your 3D CAD expertise into cutting-edge BIM solutions and become the go-to technical expert for Japan's construction innovators.

What You Will Do

We're looking for an experienced Technical Customer Support Professional to join our dynamic team at Trimble Solutions Japan. In this role, you will play a key role in delivering exceptional technical support and training for our products, ensuring customers achieve the highest level of success. You'll work closely with the sales team, assisting them in reaching their targets, and contribute directly to overall business performance. Your responsibilities will include resolving technical issues efficiently, conducting in-depth research, diagnosing and troubleshooting problems, and delivering comprehensive training sessions that empower users. You will provide high-level support for Tekla Structures and Tekla PowerFab via phone, email, and other channels, and collaborate with sales to respond promptly to technical and functional inquiries.

As a technical expert, you'll represent Trimble at seminars and user events, delivering presentations and demonstrations. You may also have the opportunity to participate in our annual Global Technical Meeting, gaining exposure to the latest software trends and deepening connections with engineers worldwide. Depending on your skills, you could help establish the Japanese software environment and develop local extension tools, further enhancing our solutions for customers. You will contribute to achieving the customer support team's Key Performance Indicators (KPIs), such as:

• First response time to customer inquiries.
• Customer satisfaction ratings based on support interactions.
• Ensuring seamless onboarding and successful adoption of our software solutions for new customers, facilitating their transition with efficiency and effectiveness.
• Contribution to product improvement based on customer feedback.

What Skills & Experience You Should Bring

• 4+ years working knowledge of 3D CAD software (e.g. Revit / SketchUp / Tekla / Rhino)
• Bachelors Degree or above in Civil Engineering, Architecture or Construction Engineering related subject.
• Good communication skills in Japanese (Native) and English (Conversational) – written, verbal and presentation.
• Strong troubleshooting and analytical skills.
• Some programming skills would be advantageous but not essential.
• Strong sense of responsibility, good communication skills and ability to learn.

About the Structures Division

The Structures division at Trimble Solutions Corporation provides the construction industry with Tekla Building Information Modelling (BIM) and structural design and analysis software solutions that are at the core of the construction workflow. The solutions allow customers to achieve greater competitive edge through improved collaboration, efficiency and accuracy. Tekla tools are used for realizing projects around the world from housing and skyscrapers to oil rigs and bridges. www.tekla.com

About Trimble

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose built products to enterprise lifecycle solutions, Trimble is transforming industries such as agriculture, construction, geospatial and transportation.

Join a Values-Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.