Technical Customer Support Professional

Elevate Global Collaboration as Our Next Product Support Specialist (Trimble Connect)!

Are you ready to be the bridge between complex technology and real-world solutions? As a Product Support Specialist at Trimble, you will become a domain expert for Trimble Connect, solving intricate technical challenges and guiding global users toward success. This is your chance to join a purpose-driven team where your problem-solving skills directly impact how the world builds and collaborates.

What Makes This Role Great:

In this role, you will transition from a traditional support provider to a high-impact Subject Matter Expert, directly influencing product quality by leading cross-functional meetings and sharing critical analytics with internal stakeholders. You won't just follow scripts; you will own complex technical workflows and shape the support strategy for a premier digital construction platform.

Key Exciting Responsibilities

• Master the Trimble Connect ecosystem to provide advanced technical support and guidance to global distribution partners and end users.
• Lead high-level product meetings to present support analytics, defects, and enhancements, driving swift resolutions that improve the customer experience.
• Spearhead the creation of technical documentation and workflow notes to empower peers and streamline global support processes.
• Troubleshoot diverse and complex data issues using remote access tools, walking customers through sophisticated digital construction workflows.
• Collaborate with multiple Trimble divisions to resolve tier-level technical challenges, ensuring the digital and physical worlds remain seamlessly connected.

Essential Skills & Experience

• 2+ years of field experience or higher education in a technical or relevant professional field of study.
• Proven expertise in complex troubleshooting and the ability to identify and resolve software workflow defects.
• Familiarity with Salesforce or similar CRM software.
• Strong communication skills with a talent for explaining technical concepts to audiences with varying levels of expertise.
• Demonstrated ability to work independently, manage high-priority projects, and thrive in a collaborative team environment.

Bonus Points For:

• Previous experience in digital construction, AECO industries, or cloud-based collaboration tools.

Logistics:

Location: Kuala Lumpur, Malaysia (In-Office)

Travel Requirement: 5% or less

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact.

We build innovative solutions designed to solve the world's most critical challenges.

From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide.

Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a "hidden gem."

You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging.

We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership.

You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Our Company

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity, and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose-built products to enterprise lifecycle solutions, Trimble software, hardware, and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation, and logistics.

Join a Values-Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.