Site Reliability Engineer

Cloud Site Reliability Engineer

Reporting to: Sr Manager, Availability Management

Office Location: Chennai, India

Flexible Working: Hybrid (Part Office/Part Home)

Cloud Site Reliability Engineer Responsibilities:

• AI in Observability: Heavily utilise migration tooling and AI to eliminate key tasks as well as optimising the collection, analysis, pre-configuration and implementation of alerts and dashboard configurations.
• Create and maintain AI agents required to perform onboardings, migrations and cost prevention tasks.
• Platform Management & Scalability: Maintain the entire observability platform that our customers rely on. This includes managing the Otel gateway and ensuring the observability platform is available and meeting our customers needs.
• Performance & Cost Optimization: Proactively monitor and optimize the platform's performance and efficiency to ensure the platform remains performant and economically viable as our observability grows.
• Operational Excellence & Automation: Develop and maintain automation scripts and tools to streamline core SRE tasks, such as managing customer accounts, provisioning new data sources, and deploying updates. You'll use Infrastructure as Code (IaC) tools like Terraform to ensure consistent and reproducible delivery.
• Feature Enablement & Support: Work closely with engineering teams to ensure new features are built with reliability and scalability in mind. You'll also provide technical expertise to assist the business in resolving complex issues and understanding platform capabilities.
• Problem Management: You will input problems that impact customer experience and thorough root cause analysis to prevent future incidents.
• Observability Centre of Excellence: Play a key role in the Observability Centre of Excellence working closely with engineering teams to advise on best practices/standards for products/platforms to maximise/improve product availability, reliability, resiliency and security.
• Availability Management: On-board internal customers to our 24x7 Applications Support and Enterprise Status Page services.

Skills & Experience:

• Observability: Proficiency with monitoring, logging, and tracing tools such as NewRelic (preferred), Datadog, Splunk.
• OpenTelemetry: Hands-on experience with the OpenTelemetry framework, including the APIs, SDKs, and the OpenTelemetry Collector would be beneficial.
• Coding and Scripting: Proficiency in at least one high-level language like Python, Go, or Java is crucial for building automation, tools, and monitoring scripts. Shell scripting (e.g., Bash) is also desired for system administration tasks. Experience with coding assistants like Co-Pilot.
• Infrastructure as Code (IaC): Skills in tools like Terraform, Ansible, or Puppet are vital for automating the provisioning and management of infrastructure, ensuring consistency and repeatability.
• Cloud Platforms: Solid expertise with a major cloud provider such as AWS, Google Cloud Platform (GCP), or Azure is expected.
• Containerization and Orchestration: A command of Docker for containerizing applications and Kubernetes for managing those containers at scale.

No travel required

Join a Values-Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.