Site Reliability Engineer

Site Reliability Engineer (SRE) Level 1

We are seeking a motivated Site Reliability Engineer (SRE) Level 1 to enhance the infrastructure and operational reliability of our ERP product, specifically within Azure and Windows environments. The ideal candidate will utilize SRE principles to ensure high system availability, stability, and performance while collaborating closely with cross-functional teams in North America and India. This role will involve proactive monitoring, incident resolution, automation, and a commitment to continuous improvement in order to achieve our operational objectives.

Key Responsibilities

• Infrastructure Monitoring: Proactively monitor system health, performance, and availability using tools like Azure Monitor and NewRelic. Identify and address potential issues before they impact users.
• Incident Management: Participate in incident detection, response, and resolution to minimize system downtime and disruptions. Collaborate with senior engineers on root cause analysis and implement corrective measures.
• Automation and Efficiency: Support the development and maintenance of automation scripts to streamline manual processes, improve reliability, and reduce operational overhead. Use PowerShell and Python for scripting tasks.
• Azure Infrastructure Management: Assist in managing Azure services, including Virtual Machines and storage, to ensure infrastructure stability and scalability. Apply cost-saving measures as directed.
• Windows Server Management: Provide basic administration of Windows-based servers hosted on Azure, ensuring they meet performance and compliance requirements.
• Performance Optimization: Monitor and report on system performance metrics, working with team members to identify and address any bottlenecks that impact efficiency and reliability.
• Security & Compliance: Work to maintain security standards, ensuring that infrastructure complies with necessary regulations and implementing approved security measures.
• Documentation: Maintain up-to-date documentation for infrastructure, processes, and configurations to ensure knowledge sharing and operational continuity.

Qualifications

• Experience: 1-3 years in IT, DevOps, or an SRE role with exposure to Azure and Windows environments (Must have).
• Cloud Skills: Familiarity with Azure services, basic infrastructure management, and Windows workloads.
• Scripting: Basic skills in PowerShell and Python for automation tasks (Must have).
• Monitoring Tools: Experience using monitoring tools such as Azure Monitor, NewRelic, or equivalent.
• Troubleshooting: Strong problem-solving skills with the ability to identify and troubleshoot technical issues.
• DevOps Basics: Exposure to CI/CD practices and tools is a plus.

Preferred Qualifications

• Exposure to Infrastructure-as-Code tools like Terraform is an advantage.
• Azure certifications (e.g., Azure Administrator, Azure Fundamentals) are a plus.

Soft Skills

• Strong communication skills and ability to work collaboratively with cross-functional teams.
• Eagerness to learn and grow in the SRE and cloud infrastructure domains.
• Detail-oriented with a proactive approach to problem-solving and efficiency improvements.