Operations Manager

Services Operations Manager

Shape the Future of Global Operations as our Next Services Operations Manager!

Are you a strategic leader ready to drive operational excellence on a global scale? Trimble is looking for a Global Services Operations Manager to own the end-to-end reverse logistics lifecycle and lead a high-performing team. If you thrive on optimizing complex workflows, leveraging AI-powered automation, and delivering measurable impact across international markets, we want to hear from you!

In this high-impact leadership position, you will own the entire lifecycle of global service operations, from warranty adjudication to complex reverse logistics. You will be the architect of seamless product dispositions and financial reconciliations, directly influencing organizational cost savings and shaping a world-class service experience for a diverse global network.

Key Exciting Responsibilities

• Lead and develop a multinational team, fostering a culture of continuous improvement while owning critical OKRs and performance management.
• Spearhead the end-to-end administration of warranty cases, service orders, and returns, ensuring audit-ready data governance and precise validation.
• Drive global return inventory performance by optimizing refurbishment cycles, controlling vendor spend, and hitting aggressive margin targets.
• Revolutionize workflows by implementing AI-enabled automation to reduce cycle times, eliminate rework, and streamline escalation paths.
• Partner with cross-functional Sales, Marketing, and Fulfillment teams to resolve product failures and facilitate swift global shipments.

Essential Skills & Experience

• 5+ years of leadership experience in warranty, claims, or reverse logistics management within a global or distributed team environment.
• Proven track record of optimizing complex workflows and using root-cause analysis to drive continuous improvement.
• High proficiency in CRM and ERP systems such as Salesforce and Oracle, with a focus on data-driven decision-making.
• Strong communication and stakeholder management skills to navigate international regulations and diverse organizational interfaces.

Bonus Points For

• Advanced experience in AI-powered process automation and workflow transformation.
• Proficiency in additional languages to support our global colleagues and customers.
• Deep expertise in international export requirements and multi-regional fulfillment strategies.

Logistics

Location: Westminster, Colorado (Onsite)

Travel Requirement: 15%

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

About Us:

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

Compensation

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range $85,900.00–$118,100.00

Pay Rate Type Salary

Bonus Eligible? Yes

Commission Eligible? No

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.