IT Technical Customer Support - Remote Eligible

IT Technical Customer Support

Location: Brazil Remote - Campinas

At Trimble, we embrace transformation and change in full synchrony with each other. We rethink, reinvent, and rework ideas from one moment to the next – as many times as it takes to get it right. This is how we respond to the new challenges we face every day. And regardless of whether you are just starting your career or are already a professional – we believe you can be the transformation. Are you ready?

The Technical Support Specialist is responsible for providing immediate solutions or performing more in-depth technical analyses for technical support requests from other departments. This role involves monitoring the performance of the Trimble platform, reacting to relevant incidents, making small improvements or configuration changes, and maintaining updated documentation.

Responsibilities

• Provide level 1 support for technical inquiries.
• Analyze the behavior of technical systems and direct internal efforts to resolve problems occurring with customers.
• Configure standard components for existing clients.
• Monitor the performance of the TRANSPOREON platform and respond to relevant incidents.
• Ensure the completeness and constant update of system documentation.
• Receive technical support requests from other departments via tickets and provide immediate solutions or more in-depth technical analyses. This includes questions about technical processes, system failures, software bugs and performance issues, all based on the appropriate service level.
• Perform small improvements or configuration changes in the system settings of existing clients.
• Delegate cases requiring special expertise to responsible teams via tickets, monitor progress and demand the requested solutions.

Qualifications

• Previous experience with IT Technical Support.
• Good knowledge of configuring web-based applications (HTTP/SOAP/REST/FTP).
• Proven technical expertise in SQL, XML, XSL, JSON, CSV and MS Office.
• Knowledge of Java is a plus.
• Fluency in English is mandatory. (interview in English)

About Trimble

Trimble is transforming the way the world works by providing products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity, and data analytics enable customers to improve productivity, quality, safety, and sustainability. From specific products to enterprise lifecycle solutions, Trimble’s software, hardware, and services are transforming a wide range of industries, such as agriculture, construction, geospatial, and transportation and logistics.

Commitment to Inclusion of Trimble

We believe in celebrating our differences. That’s why our diversity is our strength. For us, this means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success, while driving our desire to improve. We actively seek to add members to our community who represent our customers and the places where we live and work.

We have programs in place to ensure that our people are seen, heard, and welcomed, and most importantly, that they know they belong, no matter who they are or where they come from.

Join a Values-Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.