Development And Operations Engineer

L1 Cloud Support Engineer

1st line support for cloud based applications (AWS, Azure, Google Cloud)

Investigate and resolve incidents at first line to maintain application availability

Supporting circa 100 cloud based applications

Communicate updates with requesters and stakeholders throughout incidents via ticketing platform and instant messenger

Participate in technical investigations and relay/update stakeholders on progress

Able to analyse service dashboards to identify issues with services

Able to follow written runbooks to restore service quickly and efficiently

Knowledge of ITIL processes including incident management, request fulfillment, change management

24 x 7 operation, need to be willing to operate in rotational shift patterns

Work to contracted service levels - response and resolution targets

Prioritise your workload based on priority relating to business impact

Effectively and efficiently escalate to other support teams when need additional support

Escalate to senior stakeholders during major incidents

Identify areas of improvement and raise them as part of continual service improvement

Willing to share knowledge and documentation to continuously improve knowledgebase

Interacting with colleagues and customers across the globe

Strong written and verbal English

At least 1 year working with a SaaS (Software as a Service) product/service

Experience working within AWS or Azure is desired

Understanding of incident management, service request fulfillment

Experience in working in an ITSM tool (ticketing tool such as FreshService, ServiceNow, Remedy, Salesforce, HP Service Manager)

Willing to work rotational shifts for 24x7 service coverage

Join a values-driven team: Belong, Grow, Innovate

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

If you need assistance or would like to request an accommodation in connection with the application process, please contact AskPX@px.trimble.com.