Customer Support Specialist (graduate Level)

Customer Support Specialist: Kickstart Your Career in Forestry Tech!

Ready to make a tangible impact on global sustainability using cutting-edge technology? Trimble is looking for a passionate graduate or entry-level problem-solver like you to support our customers across Australia and New Zealand!

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

About Trimble Forestry: Trimble's Forestry Division offers SaaS and enterprise software to improve the productivity and sustainability of the world's most recognized integrated forest product companies, forest managers, conservation organizations, government departments, and the partners that connect the global forest supply chain. Our Connected Forest solutions manage the full raw materials lifecycle of planning, planting, growing, harvesting, transporting, and processing.

What Makes This Role Great:

This is an ideal entry-level opportunity for a recent graduate to launch a career in Technical Support and Customer Success. You will be the primary face of support for our forestry software solutions, directly influencing the success of organizations dedicated to managing our natural resources.

Key Exciting Responsibilities:

• Serve as the vital single point of contact for regional customers, capturing and categorizing diverse service requests across email, phone, and our customer portal.
• Mastermind initial diagnostics and troubleshooting to resolve incidents swiftly using our comprehensive knowledge base and ITIL standards.
• Spearhead the transition of complex challenges to specialized teams while maintaining seamless, transparent communication with your users.
• Act as the true voice of the customer, validating technical solutions and ensuring every fix meets our high-quality standards before delivery.
• Champion continuous improvement by documenting new solutions and identifying opportunities to boost service efficiency as you grow your technical expertise.

Essential Skills & Experience:

• A Bachelor's Degree in Information Technology, Computer Science, or a related field is highly desirable.
• A genuine commitment to delivering exceptional customer service and a "customer-centric" mindset.
• Strong communication skills with the ability to explain technical concepts to users with varying levels of technical ability.
• An adaptable nature and a "sense of urgency" when responding to critical customer needs.
• Technical aptitude and familiarity with Windows, macOS, web-apps, and basic networking.

Bonus Points For:

• Any previous experience in a helpdesk, internship, or customer-facing role.
• Knowledge of the ITIL framework or experience with Jira and Salesforce.
• An interest in the Forestry industry or environmental sustainability.
• An appetite for using innovative technologies like Generative AI (GenAI).

Logistics:

Location: Christchurch, New Zealand - Onsite

Travel Requirement: 0%

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

• You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide.
• Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging.
• Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

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How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Join a Values-Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.