Customer Support Enablement Analyst

Customer Support Enablement Analyst

Are you ready to act as a strategic catalyst for continuous improvement of our EMEA Customer Support function? Trimble is seeking a data-driven problem solver to transform operational insights into world-class customer experiences.

In this instrumental role, you will bridge the gap between complex data and practical action, directly identifying the opportunities that enhance operational efficiency for our global teams. You will have the unique opportunity to champion high-impact process changes and technology enhancements that empower our support representatives and revolutionize the customer journey.

Key exciting responsibilities:

• Systematically map support workflows to identify and eliminate bottlenecks and friction points for both customers and global support teams
• Transform analytical findings into practical recommendations for innovative technology enhancements and resource allocation
• Define and track global performance metrics (KPIs) to ensure data integrity and strategic alignment across cross-functional departments
• Collaborate with senior leadership and operational stakeholders to lead the implementation of strategic process improvements
• Identify and drive collaboration opportunities to streamline support procedures and increase engagement between diverse business units

Essential skills & experience:

• Proven experience in an enablement, training, or operations role, ideally within a Customer Support, Customer Success or Sales environment
• Strong analytical mindset with the ability to use data to pinpoint performance gaps and measure the success of new initiatives
• Exceptional communication skills, with a talent for presenting complex strategic intelligence clearly and concisely to diverse stakeholders
• Hands-on proficiency with customer support technology, including CRM and Help Desk software

Bonus points for:

• Experience working within a post-sale or global support environment
• Advanced knowledge of Knowledge Management Systems or specialized enablement tools.
• Proficient in data analytics, visualisation and interpretation

Logistics:

Location: Leeds, Milton Keynes, Newcastle (UK) or Espoo (Finland) - In Office

Travel Requirement: 10%

About Us:

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more.

AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.

Why You'll Love Working With Us:

At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Customer Support, Enablement Analyst, Operations, Process Improvement, KPI, Data Analytics, CRM, Project Management, Leeds, Milton Keynes, Newcastle, Espoo, AECO, Support Strategy

How to Apply: Please submit an online application for this position.

Join a values-driven team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.