Application Support Specialist

Application Support Specialist II

Do you love software and enjoy helping others? Do you like proactively solving problems and analyzing a situation to find its resolution? Do you want to work in a diverse team who values collaboration and an award winning company with career development opportunities?

The Application Support Specialist serves as an important primary support liaison between the company and the customer and is responsible for resolving complex customer-related software issues associated with the use of Trimble Construction's accounting, HR, service, and project management software. This position focuses on our Vista Accounting product. You will:

• Assist customers with their Vista ERP system, including troubleshooting, explaining technical language, and investigating to understand & solve customer issues
• Develop solution guides and documentation, leveraging AI-powered tools to explain troubleshooting steps and common solutions for colleagues and customers to use.
• Understand accounting and technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels, from knowledgeable IT to a basic end user with limited computer experience

What Skills & Experience You Should Bring:

• Bachelor's degree in business, accounting, or a related field with at least two years of relevant experience. An Associate's degree with two or more years of experience, or five years of relevant industry experience, may be substituted.
• Strong understanding of general business and accounting principles and practices, particularly payroll set-up and processing. Experience working all the way through the General Ledger is highly beneficial.
• Demonstrated customer service and problem solving skills
• Excellent written and verbal communication skills

Encouraged but not required:

• Basic SQL knowledge
• Construction industry experience, particularly in construction accounting and/or project management
• Experience in a customer service role.

Under a flexible work arrangement (hybrid), this resource primarily supports the Construction Sector and works collaboratively across the Support, Development, and Product teams. In a hybrid role, you will work with your manager to establish a mutually agreeable schedule for your time working in the office based on the position and the business need. Typically hybrid positions are 1-3 days per week, or 20%-60% of the month in the office.

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. As one of Trimble's core business sectors, Trimble Construction provides technology solutions that make it easier than ever for construction customers to accelerate project processes and team productivity through each stage of construction, ensuring everyone is on the same page whether or not they're in the same place.

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range $19.42–$24.26 Pay Rate Type Hourly Bonus Eligible? No Commission Eligible? No Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.