Associate Director Of Operations - Remote Eligible

Associate Director of Operations

Full-time, remote

Tried and True Media (TNT) is a dynamic performance marketing agency that has generated over $1.2 billion in sales for our clients. We are a data-driven performance marketing agency specializing in customer acquisition for Direct-to-Consumer companies. With a team of 80+ remote employees worldwide, we combine creative excellence with algorithmic precision to deliver exceptional results for our partners.

What You'll Do

• Operations & Process
  • Build and refine workflows that keep campaigns on track and teams aligned.
  • Identify bottlenecks, recommend solutions, and implement processes that scale with growth.
  • Standardize best practices across client accounts while keeping flexibility for custom needs.
• Project & Resource Management
  • Oversee scheduling, resourcing, and prioritization across multiple projects and client portfolios.
  • Manage project management platforms to ensure visibility, accountability, and clear communication.
  • Keep a pulse on timelines, budgets, and deliverables—flagging risks before they become issues.
• Cross-Team Collaboration
  • Partner with client services, creative, and media teams to ensure seamless execution of campaigns.
  • Act as the connective tissue between departments, ensuring no details fall through the cracks.
  • Lead and mentor the coordinator team, providing training and guidance while ensuring the quality and performance of their work.
  • Keep up to date with changing technologies and tools available to our teams.
  • Support leadership with insights and recommendations on team performance and operational health.
• Data & Performance
  • Track KPIs, budgets, and resource utilization to maximize efficiency.
  • Provide regular reporting on agency operations, identifying opportunities to optimize.
  • Collaborate with analytics teams to ensure accurate campaign reporting for clients.
• Tools & Technology
  • Evaluate and manage the agency's tech stack for project management, automation, and marketing execution.
  • Champion the adoption of tools that improve collaboration and performance.

What We're Looking For

• 6+ years of experience in digital marketing operations, project management, or an agency operations role.
• Fluent written and spoken English – You can both speak and write fluently in English.
• Strong understanding of digital marketing workflows (media, creative, strategy, analytics).
• Hands-on experience with project management tools (Asana, Monday.com, Jira, ClickUp-is a plus, etc.).
• Proven ability to juggle multiple projects, clients, and deadlines in a fast-paced environment.
• Skilled communicator who can navigate between internal teams and external partners with ease.
• 2+ years of direct report management experience.
• Solutions-oriented, resourceful, and comfortable with change and ambiguity.

Why You'll Love It Here

• Collaborative Teams: A global team of marketing experts here to help each other, drive mutual success and contribute to TNT's success as a global force in direct response marketing.
• Growth: An entrepreneurial, promote from within culture, where your impact, innovation and growth are valued, acknowledged, and awarded.
• Remote Flexibility: A fully remote environment, giving you the time you need to pursue your passions outside of work, so you do better at work.