Student Liaison, TRIO Student Support Services

Student Liaison, TRIO Student Support Services

Department: Student Support Services Metro

Location: Metropolitan Campus

Reports To: Program Manager

Employment Type: Full-Time Support Staff

Work Schedule: M - F, 8:30 am - 5:00 pm

Number of Openings: 1

Job Description:

Summary: Provides personal, academic, and career advising to potential and current program participants/students. Conducts individual and group workshops. Collaborates with faculty and staff to ensure optimum support. Generates and coordinates outreach activities.

Essential Functions:

• Provides academic, career, and personal advising to potential and current program participants/students
• Assists with identifying and selecting new participants
• Develops Educational Plans, monitors participants' progress, refers participants to counseling as needed
• Assists students with completing financial aid and scholarship applications, writing essays, and forming attainable academic and career plans
• Maintains accurate and timely documentation of all necessary data to ensure compliance with the U.S. Department of Education
• Conducts individual and group program-engagement sessions
• Meets regularly with staff for participant and program evaluations
• Meets with faculty regarding participants' progress and course content/material, as needed
• Works collaboratively with the Student Counseling department to ensure attentive and efficient student referrals when needed
• Assists with the development of the departmental newsletters and other correspondence as needed
• May attend College-wide meetings, workshops, and conferences as directed
• Assists with metric tracking and report preparation
• Performs other duties as assigned

Required Qualifications Education and Experience/Training:

• Master's Degree in a related field
• Minimum of two years of demonstrated experience advising, counseling, and/or teaching under-prepared students
• Demonstrated experience making sound decisions that affect a work unit or team
• Demonstrated experience in a role requiring diverse problem-solving methods in a variety of situations

Knowledge, Skills and Abilities:

• Possesses excellent written, verbal and interpersonal communication skills
• Possesses strong organizational and time-management skills
• Works accurately with great attention to detail
• Ability to prioritize/handle multiple tasks and work with deadlines in a dynamic environment
• Ability to promote collaboration, teamwork, and involve all stakeholders in decision-making processes
• Possesses sound understanding of the needs of community
• Ability to work well with faculty, staff, and administrators
• Possesses willingness and ability to work occasional evenings and weekends as needed
• Ability to enter, monitor and interpret student data accurately
• Excellent customer service skills and proven ability to develop and sustain productive customer relationships
• Ability to effectively complete work assignments independently
• Possesses working knowledge of student advising concepts, practices and procedures with the ability to use in varied situations as it pertains to the departmental focus
• Demonstrated basic project management skills
• Demonstrated intermediate proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
• Demonstrated basic Blackboard skills (or equivalent program)
• Demonstrated basic BANNER system skills (or equivalent program)
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
• Ability to collaborate, persuade, gain cooperation and acceptance of ideas on significant projects
• Ability to develop and maintain relationships with key contacts to enhance work flow and quality
• Sensitivity to appropriately respond to the needs of students and the community

Competencies: Critical Competencies:

• Customer Service
• Collaboration / Inclusion
• Results Focus

Very Important Competencies:

• Communication
• Time Utilization / Organization
• Quality of Work

Important Competencies:

• Servant Leadership
• Flexibility / Adaptability
• Continuous Improvement / Innovation

Preferred Qualifications Education and Experience/Training:

• Demonstrated experience and/or familiarity with College/Program-specific software (BLUMEN)

Knowledge, Skills and Abilities:

• Possesses knowledge of federal TRIO programs and regulations

Physical Demands/Working Conditions: (The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The work is performed in a normal, professional office environment;
• The work area is adequately lighted, heated and ventilated;
• Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

Special Note: This is a grant-funded position.

Target Starting Salary Range: $45,000 to $48,000 The final offer for the successful candidate is targeted to fall within this range, but will be based upon an assessment of internal equity, the unit's available budget, and the candidate's qualifications in relation to the minimum and/or preferred job requirement(s).

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check.

Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.