IT Support Specialist

IT Support Specialist

Triband is the award-winning studio behind the WHAT THE? comedy game series, which is played by millions worldwide. From our home in central Copenhagen, more than 45 wonderful humans are united by a simple mission: to make everyone laugh.

We're growing and are now looking for an IT Support Specialist to help continue and improve our internal IT support and administration.

How You Will Work

You will be part of a small admin team, working closely with the IT administrator, HR manager, and workplace manager to ensure that your colleagues at Triband have a great place to work with all the IT tools they need.

Main Responsibilities

• Provide day-to-day IT support to your colleagues (hardware, software, network).
• Manage onboarding and offboarding (accounts, devices, access permissions).
• Install, update, and maintain workstations (Windows and macOS).
• User management, licensing, and user permissions.
• Create and improve IT documentation and asset management.
• Supporting meeting room equipment, servers, and test environments.
• Handle requests via our ticketing system and ensure smooth internal operations.
• Collaborate on IT infrastructure improvements and long-term planning.

Requirements

• Relevant degree or equivalent experience in IT, AP Graduate in Computer Science, or a related field.
• Excellent communication and documentation skills, and an appetite to help your colleagues.
• Solid technical understanding and troubleshooting skills.
• Skilled in navigating and troubleshooting Windows and preferably macOS systems.
• Structured, helpful, and able to work independently.
• Interest in being part of a dynamic environment in the games industry.

Bonus Points

• Experience with ticketing systems and/or Google Workspace.
• Knowledge of IT security, networking (Cisco / Unifi), and user administration.
• Previous experience providing IT support in a professional environment.
• Automation and process improvements — suggest or implement scripts and workflows (PowerShell, Bash, or Python).
• Experience with remote desktop, MDM solutions, or endpoint management tools.
• Interest in or familiarity with the tools and workflows used in game development.

Requirements for Any Job at Triband

• You thrive in taking ownership of your area: you spot problems, seek advice when needed, and implement creative solutions that push projects forward.
• You're motivated by collaboration, mutual respect, inclusiveness, and creativity, and you actively contribute to sustaining that culture.
• You value a positive work environment and contribute to making the studio a fun and supportive place.

Practicalities

• We work on-site at our cozy office in central Copenhagen.
• No crunch. People over deadlines.
• Our working language is English.

What We Offer

• A strong focus on personal growth and professional skill development.
• The chance to work on and impact great games that reach millions of players.
• A playful and ambitious work environment that encourages experimentation.
• Friendly and kind colleagues who love making each other laugh as much as making games.
• Paid parental leave, pension plan, and health insurance (with family coverage available)
• Five weeks of vacation plus five extra days. Child's sick leave.
• Social activities such as hobby nights and Friday bars.
• Daily lunch at a local restaurant with vegetarian/vegan options + soft ice on Thursdays
• And endless amounts of coffee.

Deadline and Start Date

Apply before October 24th, 2025 , but don't wait too long. We'll review applications as they arrive.

We'd love for you to start soon, but the right match matters - we're happy to wait for the right person.

We encourage applicants of all backgrounds, identities, and experiences to apply. We believe diversity strengthens creativity and collaboration, and we strive to provide a safe and inclusive workplace.

What The Triband?

We make people laugh! To do so, we focus on exploring comedy through gameplay. We like to break player expectations, use wonderful music, slick art, and create a quirky atmosphere. We experiment a lot, and it doesn't always work out, but we always learn something.

We are currently 45+ people of 12 different nationalities. We put people first and strive to create a safe and creative working environment. We believe that teams, not individuals, make games - and we believe diversity makes for better teams. For these reasons, we look for people who make the team better, bring new perspectives, and will challenge us and our way of doing things!