Client Services, Program Manager

Program Manager

The Program Manager (PM), as the primary business relationship manager, is responsible for program management, account management, financial management and business analysis. The PM will be responsible for providing excellent customer service, exceptional program management, in-depth program knowledge and operational excellence for their assigned brands. As the primary point of contact between our valued customers and Mercalis, the PM serves a crucial role in driving internal project teams to deliver Mercalis' full suite of products and services on schedule, on budget, and within scope. The ideal candidate must be a self-starter, high performer and able to embrace change in order to adapt within a fast growing organization.

Responsibilities

• Interface with clients and maintain relationships on a day-to-day basis as the primary business relationship manager and subject matter expert
• Become an expert on the therapeutic class of assigned brands and gain a robust understanding of competitive products
• Measure, and monitor program key performance indicators to develop data-driven recommendations
• Be well-versed on the third party service vendor landscape in order to manage and coordinate client vendor relationships (agencies, SPPs, HUBs, service providers, data/analytics teams)
• Build and maintain strong collaborative relationships with all internal functional areas.
• Develop a leadership role with all internal project stakeholders
• Manage client contracts / statements of work and execute accordingly
• Make recommendations to program strategies and roadmap offering the best solution for client projects in accordance with the SOW and in collaboration with the Director of Client Services
• Gather and document business requirements and communicate and ensure understanding for all key stakeholders
• Manage the program budget, including annual budget projections
• Provide recommendations for effectively managing program costs
• Conduct regular meetings and deliver presentations and consultative recommendations via (phone, Webex, onsite) to all stakeholders
• Provide mentorship and training to Associate Program Managers where needed
• Based on brands strategy, objectives and competitive landscape, be able to develop and implement innovative solutions for clients to maximize brand value and competitive positioning
• Learn and assist the client in navigating client-internal requirements and processes specific to their organization
• On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
• Ensure all SOPs are followed with consistency
• Conducts miscellaneous tasks or projects as assigned

Qualifications

• Bachelor's degree with a concentration in Business, Accounting, Marketing and/or Healthcare
• Three to four (3-4) years of Project or Program Management experience
• Exceptional communication skills, including verbal and written
• Ability to interact with internal and external stakeholders as a member of a highly collaborative team
• Highly proficient in Microsoft Office (Project, Excel, PowerPoint, Visio, Word, Access, OneNote)
• Budget management and/or financial accounting skills
• Ability to take initiative and anticipate needs
• Ability to travel both locally and out-of-town, expectation is up to 10% travel
• PMP Preferred