Back Office Professional (seller Support)

Back Office Professional (Seller Support)

At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together — as individuals and as a team.

As a Back Office Professional (Seller Support), you will collaborate with all stakeholders to resolve seller issues and improve processes. You will manage end-to-end operations between sellers, customers, and internal/external teams to ensure requests are handled effectively.

You will monitor KPIs such as quality, surveys, and productivity, take improvement actions, and keep teams aligned with process updates. In critical situations, you will activate rapid action plans and lead solution-oriented initiatives to address recurring seller issues and improve overall satisfaction.

Responsibilities

• The teams that resolve requests from partners such as sellers, customers, and cargo, which cannot be solved in the first contact, receive support.
• They manage and oversee outsourced teams.
• They prepare and monitor daily reports for quality, efficiency, and service level objectives, and quickly develop solutions for any issues that arise.
• They document existing and changing processes and ensure that the teams implement these processes perfectly.
• They act as a bridge between outsourced teams and internal customers, resolving prolonged and unresolved issues.
• They extract pain points from data, identify recurring problems, and project solutions, providing support for those projects.
• They bring process optimization and improvement suggestions and prioritize tasks that will provide the highest benefit to the customer.
• They evaluate progress with internal and external customers.
• They hold regular meetings to resolve requests, suggestions, and complaints.
• They work closely with technical teams for self-service and AI solutions.

Expected Qualifications

• Basic MS Office, especially Excel usage
• Back office operation know-how
• Customer experience know-how
• Operational excellence
• Follow-up
• Communication & stakeholder management

- Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.

- Customisable FlexBenefits budget: Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.

- Well-being support: Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.

- Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.

- Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.

- A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.

- Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.

- Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.

If this role excites you, apply today, we look forward to taking the next step with you.