Sr. Support / Software Engineer (tippingpoint)

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Trend Micro's TippingPoint™ Taiwan Engineering Team is expanding! We are establishing a pair engineering team that collaborates closely with the US-based TippingPoint group to support and enhance our on-premises intrusion prevention solutions - Threat Protection System (TPS) and Security Management System (SMS).

In this role, you'll take ownership of the end-to-end case-handling process - from triage and investigation to root cause analysis, code fix, verification, and release. You'll work in a global environment that values technical depth, teamwork, and initiative, applying your skills to maintain and improve world-class network security products. As the team matures, you'll also have opportunities to participate in new feature development.

Responsibilities:

• Handle customer cases end-to-end: triage, reproduce, investigate, identify root causes, implement fixes, verify, and release patches
• Collaborate closely with US TippingPoint engineers and global support teams for knowledge transfer and issue resolution
• Work on C/C++ code base for TPS and Java code base for SMS, under Linux environments
• Analyze logs, core dumps, and network traces to pinpoint defects or performance issues
• Develop diagnostic tools, automation scripts, or internal utilities to improve triage efficiency
• Maintain and enhance test coverage and release quality through automated testing
• Contribute to documentation and share technical insights across global teams
• Participate in future feature development once the team transitions beyond the sustaining phase

Qualifications:

• BS/MS in Computer Science, Information Technology or related field
• 3+ years of experience in software development or sustaining engineering
• Proficiency in C/C++ (for TPS) and Java (for SMS), with solid understanding of Linux systems and networking fundamentals
• Familiar with troubleshooting, debugging, and root cause analysis of large code bases
• Experience with source control (Git), build systems, and CI/CD pipelines
• Knowledge in network protocols (TCP/IP, VLAN, IPSec etc.) or intrusion prevention technologies is a plus
• Strong communication skills in English for global collaboration

Personality & Mindset:

• Self-motivated and curious learner who takes initiative to seek knowledge and clarify ambiguity
• Analytical thinker with a problem-solving mindset and attention to detail
• Proactive in cross-team communication and sharing findings
• Resilient, responsible, and eager to grow in a fast-moving cybersecurity domain

--- Connected Intelligence for Securing a Connected World