Sales Engineer, SMB

Pre Sales Consultant, Smb Team

When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.

Role – Pre Sales Consultant, SMB Team

Location – Mumbai

About Trend Micro

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fuelled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defence techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world.

Position Overview

The Presales Consultant is responsible for technical pre-sales support for Trend Micro's family of products. He/She will work with the sales team in a pre-sales role to develop and position solutions involving Trend Micro's products. The consultant also needs to articulate and demonstrate Trend Micro solutions, and position products relative to competition.

Responsibilities

• Managing a portfolio of accounts to achieve long-term success
• Developing positive relationships and handling customers' needs
• Generating new sales by working on Zero Footprint Accounts
• Understand customer IT/Security infrastructure and business requirement
• Strategic Solution selling
• Solution Presentation
• Preferably with good knowledge of Cloud Sales
• Act as the point of contact and handle customers' individual needs
• Resolve conflicts and provide solutions to customers in a timely manner
• Report on the status of accounts and transactions
• Work closely with Channel Partners and conduct Sales Training for their teams
• Set and track sales account targets, aligned with company objectives
• Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
• Suggest actions to improve sales performance and identify opportunities for growth

Job Requirements

• 4 to 5 years' experience in Channel sales or related field
• Proven work experience as a Sales account manager or Sales account executive
• Hands on experience in sales and an ability to deliver excellent customer experience
• Knowledge of CRM software and MS Office (MS Excel in particular)
• Understanding of sales performance metrics
• Excellent communication and negotiation skills
• An ability to deliver projects and answer inquiries on time
• Business acumen with a problem-solving attitude
• Ability to work as part of a team and independently

Trend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.

We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.