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Senior Cloud Engineering Support Specialist (rapidscale)

Manage and resolve high-priority customer issues in cloud environments efficiently.
Remote
Senior
$31.49-$47.26 USD per hour
3 weeks ago
TRED

TRED

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✨ About The Role

- The Senior Cloud Engineering Support Specialist will maintain multiple customer environments and manage a ticket backlog. - The role requires a minimum commitment of 40 hours per week, with a focus on providing exceptional customer service. - The specialist will work closely with technical engineers, account teams, and project managers to troubleshoot and resolve issues. - Crisis management skills are essential for identifying high-priority issues and escalating them appropriately. - The position offers opportunities for professional development and working with cutting-edge cloud technologies.

âš¡ Requirements

- The ideal candidate will have a strong background in cloud engineering and support, with at least 7 years of relevant experience. - A customer-first mindset is essential, as the role involves direct interaction with clients to resolve issues and provide support. - Experience in crisis management and the ability to identify and escalate high-priority issues is crucial for success in this position. - The candidate should be comfortable working in a hybrid environment, balancing remote work with in-office collaboration. - Strong communication skills are necessary to effectively engage with team members and other divisions within the company.
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Senior Cloud Engineering Support Specialist (rapidscale)
Remote
$31.49-$47.26 USD per hour
Engineering
About TRED
Sell your car quickly for more money