✨ About The Role
- The Senior Cloud Engineering Support Specialist will maintain multiple customer environments and manage a ticket backlog.
- The role requires a minimum commitment of 40 hours per week, with a focus on providing exceptional customer service.
- The specialist will work closely with technical engineers, account teams, and project managers to troubleshoot and resolve issues.
- Crisis management skills are essential for identifying high-priority issues and escalating them appropriately.
- The position offers opportunities for professional development and working with cutting-edge cloud technologies.
âš¡ Requirements
- The ideal candidate will have a strong background in cloud engineering and support, with at least 7 years of relevant experience.
- A customer-first mindset is essential, as the role involves direct interaction with clients to resolve issues and provide support.
- Experience in crisis management and the ability to identify and escalate high-priority issues is crucial for success in this position.
- The candidate should be comfortable working in a hybrid environment, balancing remote work with in-office collaboration.
- Strong communication skills are necessary to effectively engage with team members and other divisions within the company.