✨ About The Role
- The Account Operations Specialist II will serve as the primary point of contact for resolving client issues related to vehicle sales.
- Responsibilities include coordinating vehicle run processes and maintaining communication with auction departments.
- The role involves conducting condition report and imaging audits to ensure vehicle quality and reduce risks.
- The specialist will educate clients on auction processes and recommend products and services based on their needs.
- Adherence to Cox standards and guidelines regarding reconditioning services is a key aspect of the job.
âš¡ Requirements
- The ideal candidate will have strong customer service skills and the ability to resolve client issues effectively.
- Experience in vehicle operations or a related field is preferred, demonstrating knowledge of vehicle inspection processes.
- The candidate should possess excellent communication skills to build positive relationships with clients and stakeholders.
- Proficiency in Microsoft Office applications and other internal business platforms is essential for this role.
- Strong prioritization skills and professionalism in client relationships are crucial for success in this position.